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WorksheetsPrinciples of Business & Finance 1.03 Review
Total questions: 20
Worksheet time: 10mins
Gertrude is the personnel manager of a company with 200 employees. She wants to inform the staff of a permanent change to the company's benefit policy. What would be the BEST way to communicate this information to employees?
in person
by memo
by phone
by letter
The Human Resources manager is writing a letter to a job candidate that will not be offered the job. Which aspect of business written communication will be used?
negative
direct
informative
persuasive
A salesperson is writing a letter to a potential customer explaining why they should start buying from them. Which aspect of business written communication will be used?
informative
negative
direct
persuasive
A doctor is writing a letter detailing the potential side-effects of using a particular medication. Which aspect of business written communication will be used?
informative
direct
persuasive
negative
The CEO sends a memo detailing the company's sales goals for the year. Which aspect of business written communication will be used?
negative
indirect
results oriented
informative
The following appears at the end of all of Peter's outgoing emails.********************
Peter Connor
Owner/Managing Editor
The Write Company
Bellvue, CO 80512
Voice: 970.493.84XX
Fax: 970.493.84XX
Email: peter@write-company.com
Web site: http://write-company.com
This information is Peter's:
signature
carbon copy
attachment
message body
The following appears at the beginning of a letter.
Dear Mr. Smith:
It is the:
inside address
letterhead
attention
salutation
The following appears at the end of a letter:
Sincerely,
Joseph Smith
It is the:
salutation
writer's signature block
inside address
enclosure notation
If a customer does not pay their bill, the best way to contact them is:
letter
in person conversation
memo
If you want to send an email response to everyone that is on the email message, you should use:
bcc
reply
reply all
cc
If you want to send an email response to only the sender of the email message, you should use:
reply all
cc
reply
bcc
You are an administrative assistant and you need to arrange a meeting between a client and two members of the design department. How should you communicate with the people involved?
by email
by text message
by letter
in person
If you want to send an email to a person and let them know that you are also sending the email to another person, you should use:
reply
bcc
cc
reply all
There has been a fire at one of your suppliers. You have enough of their parts in inventory that it will not change your production schedule. However, depending on how long it takes them to get back to making the parts, it may require some temporary layoffs for your company. You wish to inform your employees of this negative message. Your message should:
tell your employees there might be layoffs but they are not allowed to discuss it at work or they will be fired.
be joking and light-hearted so your employees will not be nervous.
use a firm but empathetic tone and write straight to the point to provide essential information in a direct manner.
tell your employees that they have nothing to worry about.
The Five C's of Business Writing are:
Color, Clarity, Carats, Complete, and Correct
Clear, Concise, Courteous, Complete, and Correct
Clear, Concise, Comfortable, Complete, and Confusing
Clear, Coercive, Complaining, Complete, and Correct
You have finished revising an email to your boss requesting a raise. Your next step should be to:
carefully proof read to make sure there are no errors and then send.
hit send.
have the program do a spell check and then send.
send it to everyone in the company.
You speak to your supervisor about a problem you are having with a co-worker. Together you have come up with a plan to send an email to the co-worker calmly explaining your concern and make sure your supervisor gets a copy of the email without letting the co-worker know. What feature of email should you use?
Vacation Response
Reply All
CC
BCC
Choose the Best answer. Business letters to customers should include:
all the necessary information
product options, colors, and sizes
current prices
directions to the business location near them
What is the best way for an employee to make sure they are following the correct style, formatting, and grammatical guidelines for their business writings?
ask a coworker to see what format they use
ask a coworker to see what format they use
refer to an appropriate publisher's style manual
choose the format that they think looks the best
No paragraph indents is a characteristic of which type of business writing?
an email
a full-block business letter
a memo
a resume
