Manufacturing involves the use of men and machines.

Customer Service is a type of service delivery that involves direct interactions with the customer.

Operations management involves planning, organizing, supervising processes, and make necessary improvements for higher bankruptcy.

The major key feature of a Product is that it is physical and it is also tangible, while a Service is work done by another person for another individual is intangible.

Supply Chain is the end-to-end process of transporting and storing supplies, goods-in-process and finished goods.

Operations strategy is the total pattern of decisions that shape the long-term capabilities of any type of operation and their contribution to overall strategy, through the reconciliation of market requirements with operations resources.

A value chain is a set of activities that an organization carries out to create value for its customers.

Operations produce products, manage quality and create services.

Setting SMART targets, a familiar acronym, but a very useful one - your targets should be SMART - short, measurable, achievable, realistic, and time-bound.

Is a set of principles relating to the functions of planning, organizing, directing, and controlling, and the applications of these principles in harnessing physical, financial, human, and informational resources efficiently and effectively to achieve organizational goals.

An example and part of Operations Management that is the practice of measuring and controlling quality. This includes the process of addressing the root cause of quality problems. For example, a food manufacturer that tests the quality of products and investigates and addresses the root cause of quality variances.

Typical responsibilities of operations managers are the following except:

The essential difference between service and goods is that specifications of a service are defined and evaluated as a package of features that affect the five senses, except:

After identifying the primary and support activities, businesses should identify the cost drivers for each activity. Cost drivers can include the following EXCEPT:

It is the direction and control of the processes that produce a firm's products and deliver its services to customers. These are typically viewed as the core processes of an organization that are carefully measured, optimized, and improved. The nature of operations differs greatly from one industry to the next.

These are examples of Operations Strategies, except:

In the history of production and operations systems, ______ introduced the stopwatch method for accurately measuring the time to perform every single task of a complicated job.

Involving the entire departments of the company, achieving customer satisfaction all the time, and maintaining a high-level quality in every sector.

These are key principles of Total Quality Management, except:

Physical products which can be touched, seen, and consumed.

Porter’s Value Chain – “Primary activities” relate directly to the physical creation, sale, maintenance, and support of a product or service. They consist of the following, except:

Porter’s Value Chain – “Support activities”, support the primary functions, except:

It is the process of collecting, analyzing, and reporting information regarding the performance of an individual, group, organization, system, or component.

According to him, " the act of forecasting is of great benefit to all who take part in the process and is the best means of ensuring adaptability to changing circumstances. The collaboration of all concerned lead to a unified front, an understanding of the reasons for decisions and a broadened outlook".