WorksheetsKBA
Total questions: 20
Worksheet time: 10mins
What is the name of this quiz?
UWU
KAB
KBA
ABK
What does KBA stand for?
Knowledge Base Article
Knowledge Base Area
Knowledge Base Authority
Knowledge Base Analyst
If a user's iPhone contacts are missing, which service desk would you pass this on to?
AT-ESM-SERVICEDESK
AT-ESM-PWRESET
AT-DUS-CONTROLCENTRE
E-INCFLS-DIIR-V-MSP6-SERVICEDESK-SX
How long will your PUID number be?
10-12 Digits
8-10 Digits
9-12 Digits
8-12 Digits
How do you rename a folder in Outlook
Double click folder, choose rename, type new name
Right click on the folder, choose rename, type new name
This is done automatically
You cannot do this, contact system administrator
Who can log a password reset call?
Local Security Officer
Local Security Officer
Local Security Officer
Local Security Officer
What does DOT stand for?
Duty Operational Text
Duty Operational Team
Duty Offload Team
Delta Offload Team
How would you help a user find the name of their UAD?
Start button, all programs, accessories, system tools, system information
Start button, accessories, system tools, system information
Start button, system tools, system information
Start button, system information
After 3 failed attempts to reset your MODNET password, how long will you be frozen out for?
1 Minute
2 Minutes
5 Minutes
10 Minutes
What does SRM stand for?
Service Request Mobile
Service Request Management
Service Reliability Management
Service Reliability Mobile
What 2 numbers does your agent number start with?
20
40
02
04
What was Alix previously called?
Andrea
Alisha
Alexa
Amelia
'Become a great listener' is on which CBT site?
Cap
PowerYou
Degreed
MSafe
How many hours is it between a ‘strike’ in the 3-Strike Process?
12
24
36
48
Who can order an iPad on behalf of a user?
TLD Rep
TLC Rep
TLB Rep
LSO
Who deals with major incidents?
IM Team
GOSCC MIM Team
SRM Team
SMP Team
In the phonetic alphabet what is HIS?
HOTEL INDIGO SUGAR
HOTEL INDIA SUGAR
HOTEL INDIA SIERRA
HOTEL INDIGO SIERRA
What does MOD stand for?
Ministry of Devices
Ministry of Defense
Ministry of Delta
Ministry of Destiny
What Aux code do you use for lunch?
03
3
30
030
What call monitoring percentage is expected each month?
98%
97%
96%
95%
