Wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

KBA

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

What is the name of this quiz?

a)

UWU

b)

KAB

c)

KBA

d)

ABK

2.

What does KBA stand for?

a)

Knowledge Base Article

b)

Knowledge Base Area

c)

Knowledge Base Authority

d)

Knowledge Base Analyst

3.

If a user's iPhone contacts are missing, which service desk would you pass this on to?

a)

AT-ESM-SERVICEDESK

b)

AT-ESM-PWRESET

c)

AT-DUS-CONTROLCENTRE

d)

E-INCFLS-DIIR-V-MSP6-SERVICEDESK-SX

4.

How long will your PUID number be?

a)

10-12 Digits

b)

8-10 Digits

c)

9-12 Digits

d)

8-12 Digits

5.

How do you rename a folder in Outlook

a)

Double click folder, choose rename, type new name

b)

Right click on the folder, choose rename, type new name

c)

This is done automatically

d)

You cannot do this, contact system administrator

6.

Who can log a password reset call?

a)

Local Security Officer

b)

Local Security Officer

c)

Local Security Officer

d)

Local Security Officer

7.

What does DOT stand for?

a)

Duty Operational Text

b)

Duty Operational Team

c)

Duty Offload Team

d)

Delta Offload Team

8.

How would you help a user find the name of their UAD?

a)

Start button, all programs, accessories, system tools, system information

b)

Start button, accessories, system tools, system information

c)

Start button, system tools, system information

d)

Start button, system information

9.

After 3 failed attempts to reset your MODNET password, how long will you be frozen out for?

a)

1 Minute

b)

2 Minutes

c)

5 Minutes

d)

10 Minutes

10.

What does SRM stand for?

a)

Service Request Mobile

b)

Service Request Management

c)

Service Reliability Management

d)

Service Reliability Mobile

11.

What 2 numbers does your agent number start with?

a)

20

b)

40

c)

02

d)

04

12.

What was Alix previously called?

a)

Andrea

b)

Alisha

c)

Alexa

d)

Amelia

13.

'Become a great listener' is on which CBT site?

a)

Cap

b)

PowerYou

c)

Degreed

d)

MSafe

14.

How many hours is it between a ‘strike’ in the 3-Strike Process?

a)

12

b)

24

c)

36

d)

48

15.

Who can order an iPad on behalf of a user?

a)

TLD Rep

b)

TLC Rep

c)

TLB Rep

d)

LSO

16.

Who deals with major incidents?

a)

IM Team

b)

GOSCC MIM Team

c)

SRM Team

d)

SMP Team

17.

In the phonetic alphabet what is HIS?

a)

HOTEL INDIGO SUGAR

b)

HOTEL INDIA SUGAR

c)

HOTEL INDIA SIERRA

d)

HOTEL INDIGO SIERRA

18.

What does MOD stand for?

a)

Ministry of Devices

b)

Ministry of Defense

c)

Ministry of Delta

d)

Ministry of Destiny

19.

What Aux code do you use for lunch?

a)

03

b)

3

c)

30

d)

030

20.

What call monitoring percentage is expected each month?

a)

98%

b)

97%

c)

96%

d)

95%