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WorksheetsMarketing Test 1: Getting to Know You
Total questions: 26
Worksheet time: 26mins
Because of customer requests, a business decides to reorder a product that it had stopped selling. The business is using the
promotional mix concept
marketing concept
production process
distribution process.
Without marketing, people would need to be
self-controlled.
self-sufficient.
self-confident.
self-assured.
Businesses often use promotional campaigns to create or improve their
image.
credit.
safety.
displays.
A business that sends discount coupons to potential customers is using the __________ function of marketing.
product/service management.
financing.
selling.
promotion.
What function of a marketing-information management system involves the distribution of marketing information to those who make marketing decisions?
Data gathering
Information reporting
Market research
Data processing
One basic requirement of a marketing-information management system is that it should be able to
operating only when needed.
be used by all personnel.
gather, access and evaluate data.
discard data after they are analyzed
One way that some businesses obtain new products to add to their product line is by
consolidation.
implementation.
acquisition.
syndication.
Costs and available resources are especially important factors for product/service managers to examine during which phase of product/service management?
New product development
Elimination of weak products
Idea generation
Monitoring of existing products
Marketers determine distribution intensity so they can achieve
ideal market exposure.
complete market coverage.
perfect market balance.
total market saturation.
A producer feels that a retailer is not marketing its product to final consumers aggressively enough. This is an example of
chargebacks.
vertical conflict.
horizontal conflict.
sanctions.
A characteristic of effective prices is that they must be
inflexible.
competitive.
high.
low.
Which of the following costs do businesses usually include in the price of their products:
Orientation
Inflation
Regulations
Transportation
Consumers may be hesitant to believe information in ads for a good or service because advertising
is directed toward a mass audience.
is intended to be misleading.
is necessarily biased.
raised the price of the product.
Consumers may be hesitant to believe information in ads for a good or service because advertising
bypass middlemen such as retailers.
distribute products to a larger market.
bring new products to market.
communicate the benefits of products to buyers.
Which of the following is an example of a product's being sold to an organization for use in producing other goods:
A retailer sells office furniture to an advertising firm.
A retailer sells a sewing machine to a professional seamstress.
A teenager mows his neighbor's lawn to $20.
A distributor sells hundreds of comics to a comic-book store.
Which of the following is an example of a product's being sold without the use of an intermediary:
A tanning salon
A Mary Kay cosmetic party.
A construction supply distributor
A car rental agency
Tying agreements may violate laws in some countries because these types of arrangements tend to
increase taxes.
reduce competition.
decrease conflict.
exaggerate demand.
Which of the following Internet-based marketing-research methods is most likely to raise an ethical issue regarding the users' right to privacy:
Banner ads
Scan portals
Browsers
Cookies
Which of the following is an example of a business using the illegal tactic of bait-and-switch advertising:
Selling certain items at a discounted price
Offering a low priced item to eliminate competition
Agreeing with competitors to sell an item for a certain price
Promoting a low price items to sell a more expensive item.
A computer manufacturer offers customers who pay for their computers over a period of time, the opportunity to upgrade to a new machine at the end of the contract. This is an example of an ethical solution to the problem of
planned obsolescence.
sales forecasting.
product positioning.
overproduction.
One situation in which it might be considered unethical for businesses to use advertising characters that appeal to children is if the businesses are advertising
luxury services.
expensive toys.
low quality goods.
adult products.
Implementing an electronic data interchange (EDI) system benefits businesses because it
duplicates the data entry process within the supply chain.
increases the use of artificial intelligence systems.
improves the speed and accuracy of information flow.
allows trading communities to establish linear distribution strategies.
One advantage of using certain software programs in the process of determining price is that these programs allow businesses to find out what effect different prices will have on the
bottom line.
target market.
competition.
operating cost.
Which of the following is a type of software program that businesses often use to plan, modify, or customize products:
photo management
CAD - computer-aided design
Freeform application
Remote access
Which of the following is the most efficient, cost-effective way for a business to promote goods and services to customers who want to receive product information:
Indirect mail
Direct mail
Spam email
Opt-in email
Caroline is unable to travel to a client's office but needs to demonstrate product features and be able to answer questions as they arise. What technology tool would be helpful to her in making a sale?
PowerPoint presentation on CD
High-tech sales support office
Cell phone with wireless faxing
Web presentation combined with a teleconference
