WorksheetsSHRM-Communication
Total questions: 15
Worksheet time: 10mins
is when information is passed from a sender to a receiver.
information
communication
signals
analog signals
Communication process/cycle is
Sender, receiver, message, feedback
Message, decoding, comprehension, feedback
Receiver, message, decoding, feedback
Dialogue, message, understanding and feedback
Which of the following is a barrier to communication?
Message is not clear
Not listening
Lack of language skills
All of the above
___________ is the receiver’s response to the sender’s message that indicates understanding?
Hearing
Seeing
Encoding
Giving Feedback
Process of constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take a certain action.
(a)
Which method of communication is best to use if the message is confidential?
telephone
face to face conversation
fax message
Which technique is critical to being a more active listener?
Asking follow-up questions during the conversation, especially if the speaker seems to be changing subjects in mid-speech.
Maintaining hard eye contact, not looking away any more than she can help.
Engaging in the conversation and avoiding paraphrasing what she just heard.
Keeping an open mind, recognizing that she may think differently after the conversation.
Components of a message apart from its words. This could include physical gestures and posture and vocal tones, volume, and speed.
(a)
In communication, structuring a message to include opportunities for correction or clarification. This requires two-way communication.
(a)
Which action would best support a group brainstorming session?
Generate a conscious idea of what the various contributors will likely say.
Make a list of rebuttals for concerns that will likely be raised.
Think of possible responses to facilitate smooth transitions as others speak.
Listen to what each person has to say before thinking about responses.
A company plans to implement a new performance evaluation tool within the next couple of months. Which stakeholder group should explain the detailed change to the employees?
HR, since it was instrumental in developing the new tool
Managers, since they will be implementing and sustaining the changes
Consulting firm, since there will most likely be resistance to this change
Senior leadership, since this is a company-wide initiative
HR is tasked with developing a plan to communicate major organizational changes to employees. Which is the most effective way to communicate the changes?
Charge department heads with communicating the changes to demonstrate their support.
Use multiple channels of communication so the changes are shared on a variety of platforms.
Make one company-wide presentation so the changes are communicated consistently.
Capitalize on social trends by using social media so everyone is aware of the changes.
One month into working in a new department, an employee asks their new supervisor for feedback. The supervisor responds by listing three ways in which the employee's performance is inadequate. How is the employee likely to react?
The employee's performance will deteriorate further because of excessive negative feedback.
The employee will work harder to correct performance deficiencies because of the specific feedback.
The employee will be discouraged and may ask someone else for an assessment of their performance.
The employee will disregard the criticism because it was not delivered in a timely manner.
An HR business partner is conducting a focus group to examine possible causes for recent low engagement survey scores. What is the business partner's primary role in this meeting?
To convey management's concern about the scores and commitment to action
To present HR's theories about the possible causes
To identify candidates for individual interviews
To encourage full discussion and participation
A new HR manager wants to assess whether corporate communications, including those regularly issued by HR, have been effective. What metric would be useful?
Number of hours allocated to creating messages for employees
High levels of engagement throughout the organization
Number and volume of messages delivered to employees
Calls into HR's help desk seeking further information or offering feedback
