What is time frame of processing a Lazada wallet withdrawal from Cash-in using Credit/Debit card?

The customer ordered a package of IPhone X but when customer open the box, there is no item inside the box. Is this anomalies concern?

What are the non-returnable items? Choose all that apply.

What are the possible reasons why the order was cancelled? Select all that apply.

Once Lazada wallet withdrawal request is on processing from Cash-in using Credit/Debit card, customer can only use COD payment option.

For DRTM, how many days should seller response to customer's return request?

For Buyer Empowerment, if the customer received a refund from the returned item but the shipping fee is not included, we will provide a compensation voucher equivalent to the item price

How many days of return policy for MP Local or DRTM item?

How many days of return policy for Lazmall Items.

For False delivered concern, we need to get a copy of the POD and a valid ID of the customer and coordinate to LEX/3PL.

For Non-DRTM item, where to escalate for anomalies concerns?

What are the valid courier complaints? Choose all that apply.

What will happen if the customer mentions that he is out of town and no one will accept the order upon delivery?

Where to escalate the valid Anomalies concerns for DRTM item?

If the customer requested for Pick Up / Pull out because the item is bulky, customer needs to wait the Pick Up schedule until 20 days.

Fake Order is when a person received a delivery without his/her consent

If the chat agent received inquiry about Fake order, where to escalate/ transfer the chat if the customer's concern is valid for Fake Order?

Where to escalate/transfer the case if its already beyond the Pick up schedule for DRTM item?

Which of the following is a Lazmall item?

What are the delivery services in Lazada Philippines? Select all that apply.

What are the payment methods available in Lazada Philippines?

Which of the following are the Lazada wallet cash-in channel in Lazada Philippines?

What are the product or item types in Lazada Philippines? Choose all that apply.

Anomaly is when the item packaging is a plain box or bubble wrap but contains soap bar or any item that is not being sold by the seller or Lazada.

This is a digital wallet of Lazada that allows you to make electronic transaction.

What are the 3 return partners in Lazada Philippines? Choose all that apply.

What are the shipping options in Lazada Philippines? Choose all that apply.

What are the Lazada loans or the accredited lenders? Select all that apply.

Customer is requesting to cancel the order but the status is Ready to ship. Chat agent can request to cancel it using Cancellation YIDA tracker.

What are the valid return reasons? Choose all that apply.

For DRTM MP, what are the 3 seller's decisions to the customer return request?

Cancellation is allowed for Digital goods once you made the payment.

What is the time frame for the refund via debit card reversal?

For DRTM, if the seller rejects the return, the status of the item will change to ________________.

What are the weight and dimension of the item for pull out or pick up request?

For DRTM, after selecting shipment method, the status of return will change to _________________ and customer must return the item to return partner within ______ days.

What are the 3 types of Lazada wallet funds? Select all that apply.

Sellers with the "Delivered by Seller" option arrange their own delivery. These sellers would call the customer to arrange the delivery schedule or an appointment in their nominated branches within 48 hours.

Customer can only be cancelled on their Lazada App or Lazada website after it is Packed by seller/warehouse.