It is the willingness of the organization’s employees to provide prompt service and help customers.

It is the process of building learning into the job, making learning mandatory for everyone, and institutionalizing that expectation.

This means teaching employees the organization’s overall values, purposes, and culture, and how what they do helps the organization succeed.

It seeks to identify which skills and competencies the organization need and whether or not it has them already.

It is often made available to employees who have burned out, have become unable to perform their current jobs because of technological developments, or whose jobs have been eliminated.

This method of training is wherein trainees spend a set period of time learning a craft or trade under the guidance of an experienced master.

It is also called attitudinal training to change how people look at other people can have significant payoffs in improving the way their service employees interact with each other and with the many types of guests.

It refers to the employee’s willingness to provide caring and individualized attention to each customer.

This training method is wherein employee learns the job by doing. The individual is placed in the work situation and a supervisor or coworker instructs the employee on how the job is done directly at the workstation.