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WorksheetsCM Objs 2.2 & 2.3
Total questions: 10
Worksheet time: 3mins
Etiquette
The principles of conduct that govern a group or society
Having good manners when dealing with people
Being on time
Professionalism
Handling problems and criticism gracefully and maturely
The ability to say and do things in a way that will not offend another person
A group of people who work together to set goals, make decisions, solve problems and put ideas into actions
Punctual
The ability to say and do things in a way that will not offend another person
Skills that promote relationships with other people
Being on time
Team
A group of people who work together to set goals, make decisions, solve problems and put ideas into actions
Handling problems and criticism gracefully and maturely
The principles of conduct that govern a group or society
Conflict resolution
a feeling of admiring someone or something that is good, valuable or important
a problem solving strategy for settling disputes
correction or resolution of oneself for improvement
Respect
a feeling of admiring someone or something that is good, valuable or important
correction or resolution of oneself for improvement
a problem solving strategy for settling disputes
The conflict resolution process is a step-by-step form of communication that allows conflicts to be worked out in a
Positive manner
Negative manner
Neutral
Everyone needs to remain calm
Angry and willing to fight
Noncaring attitude
Maintain control and be willing to listen to each other.
The first step to resolving conflict is
List possible solutions.
State the problem
Carry out the solution
What is the last step in resolving conflict?
Evaluate each possible solution
State the problem
Evaluate the results.
