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WorksheetsFUNCTIONAL MANAGEMENT
Total questions: 15
Worksheet time: 8mins
Which one of the following is NOT the main functional areas in Business?
Human Resource
ICT
Housekeeping
Sales
Which is the correct aim and objective of a human resources area?
monitor and support aims and objectives linked to keeping costs low to improve profitability
arranging staff training activities and supporting the continuous professional development of all staff
achieving targets linked to developing new markets or increasing sales
sets targets relating to quality or meeting planned production schedules.
Functional areas vary between organisations, depending upon ________
type of employee doing the tasks
type of leadership style practice.
type of system used.
type of work carried out.
Which Functional Area is responsible for taking care of customers or clients who have an enquiry, concern or complaint.
Administration
Customer Service
Human Resource
ICT
What type of specialist will be suitable to handle customer problems for computer supply businesses like Dell and BT?
Engineer
Health Specialit
Technician
IT specialist
All of the following are customer service functions except ___
Solving customer problems
Completing the delivery documents
Dealing with customer complaints according to company procedures
Answering customer enquiries about products and services
What is the correct term used to describe the task of hiring a specialist firm to do specific work?
Supply Chain
Outsourcing
Logistics
Distribution
_________ means planning and controlling the movement of goods.
Logistic
Outsourcing
Supply Chain
Disctribution Channel
Which one is Not the main task for financial accountants?
Preparation of a Balance Sheet and
Profit and Loss Account each year
Produce a cash flow statement as well.
Monitors overdue payments and takes action to recover bad debts.
Preparation of the statutory accounts.
"Monitoring departmental budgets and
current income from sales, prepare cash flow forecasts and specialise in analysing day-to-day financial information and keeping senior managers informed." are all the tasks done by _________
Sales Executive
Credit Controller
Financial accountant
Management accountant
_______ means that a person should get orders and instructions from only one superior.
Unity of direction
Unity of command
Unity of discipline
Unity of remuneration
Conversion of material from one form to another form is known as:
Production
Packaging
Routine
Loading
_______ consists of motivating, supervising, quiding, and leadership.
Planning
Organising
Controlling
Directing
New employees attend an _______________ which tells them about the business, their rights and responsibilities as employees, the company rules and the requirements of their new job.
Training
Induction Programme
Courses
None of the above
The rate at which people leave the organisation is called ______.
Staff trainig rate
Staff Remuneration
Staff turnover
Staff Development rate
