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ADX 201 Quiz 2

Total questions: 64

Worksheet time: 2hrs 8mins

Name
Class
Date
1.
Ursa Major Solar wants to assist users with a guided expense report process to simplify submission, routing, and authorization. Which two tool should an administrator use to build this solution?
a)
Flow builder
b)
Quick action
c)
Validation rule
d)
Approval Process
2.
Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship?
a)
Create two lookup relationships on the new object
b)
Create a junction with a custom object.
c)
Create URL field on a custom object
d)
Create two master-detail relationship on the new object.
3.
Dreamhouse realty agents are double-booking open house event night. The event manager wants an event submission process to help agents fill in event details and request dates. How should an administrator accomplish this request?
a)
Create an approval process on the campaign object.
b)
Create a workflow rule to update the event date field.
c)
Create a sharing rule so that other agents can view event.
d)
Create a campaign for agents to request event dates.
4.
An administrator at Northern trail Outfitters is unable to add a new user in salesforce. What could cause this issue?
a)
The username is already in use.
b)
The username is fake email address.
c)
The username is less than 80 characters.
d)
The username is not a corporate email address.
5.
Cloud Kicks need to ensure appropriate shipping details are used in Orders. Reps should have a streamlined solution to update the shipping addresses on selected orders associated with an account when the shipping address is changed on the Account.
a)
A screen flow on the Order page that lets the rep choose the updated account shipping in all open associated Orders.
b)
A screen flow on the Account page that lets the rep choose the updated account shipping in open associated Orders
c)
A autolaunched flow on the Order page that updates all open Orders shipping addresses whenever the Account shipping address changes.
d)
A autolaunched flow on the Account page that updates all open Orders shipping addresses whenever the Account shipping address changes.
6.
Once an opportunity reaches the negotiation stage at cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stages without knowing the amount. How should the administrator requires this field during the negotiation stage for sales users but allow their managers to make changes?
a)
Make the field required for all users.
b)
Create a formula field to fill in the field for managers
c)
Configure a validation rule to meet the criteria
d)
Assign the Administrator profile to the managers.
7.

AW computing would like to improve its Case Lightning record page by including: A filtered component to display a message in bold font when a Case is saved as a critical record type.

A quick way to update the Account status from the case layout.

Which two component should an administrator use to satisfy these requests?

a)

Related list

b)

Rich text

c)

Related record

d)

Record details

8.
A sales rep at Ursa Major Solar has launched the series of networking events. They are hosting once event per month and want to be able to report on campaign ROI by months and series.  How should the administrator set up the Campaign to simplify reporting?
a)
Configuring Campaign Members statuses to record which event member attended.
b)
Create individual Campaign that all have the same name.
c)
Add different record type for the monthly event types.
d)
Use Campaign Hierarchy where the monthly events roll up at a parent Campaign.
9.
The administrator at UMS imported records into an object by mistake, Which two tools should be used to undo this import?
a)
Data import Wizard
b)
Weekly data Export
c)
Data loader
d)
Mass delete Record
10.

At Cloud Kicks, sales reps uses discount on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task.

What should the administrator use to deliver this requirement?

a)

Flow builder.

b)

Formula field.

c)

Approval process

d)

Prebuilt marco

11.
Northern Trail Outfitters wants to use Contact Hierarchy in its org to display contact association. What should the administrator take into consideration regarding the Contact Hierarchy?
a)
Customizing hierarchy columns changed the recently viewed contacts list view.
b)
Sharing settings are ignored by contacts displayed in the contact Hierarchy
c)
Contact displayed in the Contact Hierarchy are limited to record -level access by users.
d)
Contact hierarchy is limited to only display 3000 contacts at a once.
12.
Could Clicks has a team of product owners that’s need a space to share feedback and ideas with just the product team. How should the administrator leverage Salesforce to help the team collaborate?
a)
Configure a Chatter public Group
b)
Add activity History to document
c)
Create a Chatter private group
d)
User Quick Action to log communication
13.
The administrator at Cloud Kicks has been asked to change the company's Shoe Style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers
a)
Select the "Choose only one value check box on the pick-list field.
b)
Reactivate the appropriate Shoe Style values after the field type changes
c)
Change the field type from a multi-select pick-list field to a pick-list field
d)
Back-up the Shoe Style values in existing records
14.

The administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a pick-list. If Lead Source is not Search Engine", this pick-list should be hidden How should the administrator complete this requirement?

a)

Assign a decision element to direct the user to a second screen to hold Specific Search Engine only when Lead Source is "Search Engine

b)

Use an assignment element, one for when Lead Source is "Search Engine and one for everything else.

c)

Configure a pick-list for Specific Search Engine, and use a validation rule to conditionally show only when Lead Source is "Search Engine

d)

Create a pick-list for Specific Search Engine, and set conditional visibility so that it is only shown when Lead Source is "Search Engine".

15.
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should an administrator configure to meet this requirement?
a)
Case Dashboard Refreshes
b)
Case Scheduled Reports
c)
Case Assignment Rules
d)
Case Escalation Rules
16.

The Cloud Kicks sales manager wants to boost productivity by providing insights for sales reps at the start of each day. Which three sales-specific standard Lightning components should an administrator add to the homepage to meet this requirement?

Choose 3 answers

a)

Activities

b)

Assistant

c)

Key Deals

d)

Performance Chart

e)

Path

17.
Northern Trail Outfitters has hired interns to enter Leads into Salesforce and has requested a way to identify these new records from existing Leads What approach should an administrator take to meet this requirement?
a)
Set up Web-to-Lead for the interns' use.
b)
Create a separate Lead Lightning App.
c)
Define a record type and assign it to the interns.
d)
Update the active Lead Assignment Rules
18.
Northern Trail Outfitters wants emails received from customers to generate cases automatically, How should the administrator ensure that the emails are sent to the correct queue?
a)
Create an Escalation Rule to send cases to the correct queue.
b)
Configure Email-to-Case so emails are delivered to the correct queue.
c)
Use a custom email service to set the owner of the case upon creation
d)
Utilize a flow to identify the correct queue and assign the case.
19.
The administrator at Cloud Kicks needs to automatically route support cases, regardless of how they are created, to a queue based on case priority. What tool should the administrator use?
a)
Web-to-Case
b)
Auto-Response Rules
c)
Assignment Rules
d)
Email-to-Case
20.
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement?
a)
Validation Rules
b)
Escalation Rules
c)
Assignment Rules
d)
Auto-Response Rules
21.
The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited, they would like the system to automatically update the Audited Date field on the account with today's date. which tool should the administrator use to complete this automation?
a)
validation Rule
b)
Formula Field
c)
Approval Process
d)
Flow Builder
22.
Which tool should an administrator use to identify and fix potential session vulnerabilities?
a)
Security Health Check
b)
Field History Tracking
c)
Organization-Wide Defaults
d)
Setup Audit Trail
23.
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity. Which tool should an administrator use to meet this requirement?
a)
Path Key Fields
b)
Dynamic Forms
c)
Opportunity Processes
d)
Workflow Rules
24.
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues?
a)
Einstein Lead Scoring
b)
Einstein Activity Capture
c)
Einstein Opportunity Scoring
d)
Einstein Search Personalization
25.
What are three settings an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 answers
a)
Update the organization's Chatter settings to allow approvals.
b)
Enable the organization's email approval response setting.
c)
Specify initial submission actions within the approval process.
d)
Create a flow to automatically approve all records.
e)
Add the items to Approve component to the approvers' home page.
26.
The administrator at Cloud Kicks is trying to debug a screen flow that creates contacts. One of the variables in the flow is missing on the debug screen. What could cause this issue?
a)
The field type is unsupported by Debugging.
b)
The flow is an inactive version.
c)
The Available for Input checkbox was unchecked.
d)
The Available for Output checkbox was unchecked.
27.

Which three items are available in the mobile navigation menu?

Choose three answers

a)

Chatter

b)

Utility bar

c)

Lightning app pages

d)

Lightning home page

e)

Dashboards

28.

The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.

Which two solutions should the administrator use to ensure users are able to do this?

Choose two answers.

a)

Add create recurring series of tasks field on page layouts.

b)

Turn ON task notification service.

c)

Enable creation of recurring tasks in activity settings.

d)

Disable shared activities.

29.

The administrator of Cloud kicks needs to give access to custom object with custom fields to more than one user.

Which two options should the administrator use to meet this requirement?

Choose two answers.

a)

Add the mutual sharing list.

b)

Edit organization-wide defaults

c)

Create a permission set.

d)

Assign permission set group to users

30.

Northern trial outfitters uses a custom object invoice to collect customer payment information from an external billing system. The billing system field needs to be filled in on every invoice record.

How should an administrator ensure the requirements?

a)

Make the field universally required.

b)

Require the field on the record type.

c)

Define an approval process for the field.

d)

Create a Process builder to set the field.

31.

A sales rep at Ursa Major Solar has launched the series of a networking event. They are hosting one event per month and want to be able to report on campaign ROI by month and series.

How should the administrator set up the campaign to simplify reporting?

a)

Configure Campaign Member statuses to record which event members attended

b)

Create individual campaigns that all have the same name.

c)

Add different record types for the monthly event types.

d)

Use Campaign Hierarchy where the monthly event roll up to a parent Campaign.

32.

The administrator at Ursa Major Solar imported records into an object by mistake

Which two tools should be used to undo this import?

Choose two answers.

a)

Data Import Wizard.

b)

Weekly Data Export.

c)

Data loader.

d)

Mass delete records.

33.

Northern trial outfitters wants emails received from the customers to generate cases automatically.

How should the administrator ensure that the emails are sent to the correct queue?

a)

Create an escalation rule to send cases to the correct queue.

b)

Configure email-to -case so emails are delivered to the correct queue.

c)

Use a custom email service to set the owner of the case upon creation

d)

Utilize the flow to intify the correct queue and assign the case.

34.

The administrator at Cloud Kicks needs to automatically route support cases, regardless of how they are created, to a queue based on case priority.

What tools should the administrator use?

a)

Web-to -case.

b)

Auto-response rules.

c)

Assignment rules.

d)

Email- to- case

35.

The administrator of Cloud kicks deleted a custom field but realized there is business unit that still uses the field.

What should an administrator take into consideration when undeleting the field?

a)

The Field history will remain deleted.

b)

The field needs to be re- added to page layouts.

c)

The field needs to be restored from the recycle bin.

d)

The field needs to be re-added to reports.

36.

The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report.

Which two options could cause this issue?

a)

The org has reached its limit for custom report type.

b)

The report is saved in a private folder.

c)

The user’s profile is missing view access.

d)

The custom report type is in development.

37.

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with the team of subject’s matter experts in their organization. The company has different roles, and the organization-wide default for Opportunity is set to Private.

How should the administrator accomplish this?

a)

Add the subject matter expert to a public group and give them access to the records with a criteria-based sharing rule.

b)

Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule.

c)

Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.

d)

Change the organization-wide default for opportunity from Private to Public Read/Write to open up access for the subject matter experts.

38.

The administrator at universal containers wants to add branding to salesforce. Which two considerations should the administrator keep in mind? Choose the answers.

a)

Up to 150 custom themes can be created, modified or cloned from the built-in themes.

b)

Chatter external users see the built-in Lightning blue theme only.

c)

Themes apply to Salesforce Classic and to the SalesForce mobile app.

d)

Only one theme can be active at a time, and a theme applies to the entire org

39.

Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed. How should an administrator complete this?

a)

Use branching in the flow screen to show the proper scenario.

b)

Use a new version of the flow for each scenario.

c)

Use a decision element and a new screen to show the proper question.

d)

Use conditional visibility to hide the unnecessary question.

40.
DreamHouse Realty needs to use consistent picklist values in the Category field on Accounts and Cases, with values respective to record types. Which two features should the administrator use to fulfill this requirement? Choose 2 answers.
a)
Multi-Select picklist.
b)
Dependent picklist
c)
Global picklist.
d)
Custom picklist.
41.
Cloud Kicks’ executive have noticed the Opportunity Expected Revenue field displays incorrect values. How should the administrator correct this?
a)
Update the expected revenue associated with the stage.
b)
Modify the closed won value associated with the stage.
c)
Adjust the forecast category associated with the stage.
d)
Change the probability associated with the stage.
42.
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customer a self-service option to generate cases. Which two solutions should an administrator use to meet this request? Choose 2 answers.
a)
Case Queues
b)
Web-to-Case
c)
Email-to-Case
d)
Case Escalation
43.
The sales manager at Cloud Kicks wants to set up a business process where discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process. Which are two considerations the administrator needs to reviw before setting up this approval process? Choose 2 answers.
a)
Allow the submitter choose the approver manually.
b)
Create a custom discount field on the opportunity to capture the discount amount.
c)
Configure two separate approval processes.
d)
Populate the Manager standard field on the sales user’s User Details page.
44.
Universal Containers has a Contact Lightning record page with a component that shows LinkedIn Data. The sales team would like to only show this component to sales users when they are on their mobile phones. Which two solutions should the administrator use to fulfill this requirement? Choose 2 answers.
a)
Filter the component visibility with User > Profile > Name = Sales User
b)
Filter the component visibility with User > Role > Name = Sales User.
c)
Filter the component visibility with View = Mobile/Tablet.
d)
Filter the component visibility with Form Factor = Phone.
45.
An analytics user at Cloud Kicks needs Read, Create and Edit access for objects and should be restricted from deleting any records. What should the administrator do to meet this requirement?
a)
Create and assign a permission set that included Read, Create and Edit access.
b)
Create and assign a custom profile with delete access removed for each object.
c)
Assign the standard System Administrator profile to the analytics user.
d)
Give the user View all access and assign them to the highest role in the role hierarchy.
46.
An administrator a global team of salesforce users has been asked to configure company settings. Which 2 options should the administrator configure? Choose 2
a)
Currency Locale.
b)
Default Language
c)
Password Policy
d)
Login Hours.
47.
The administrator for AW Computing is working with a user who is having trouble login in to Salesforce. What should the administrator do to identify why the user is unable to log in?
a)
Review the password history.
b)
Review the Security token.
c)
Review the password policies.
d)
Review the login history.
48.
Universal Containers wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find deal records via a search. What option should the administrator adjust to fully restrict access?
a)
App permission and search terms.
b)
Permissions and tab visibility.
c)
Record settings and search index.
d)
Page layouts and field-level security.
49.
The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner. What should an administrator add to the dashboard to fulfill the request?
a)
Combination Chart.
b)
Dashboard Component.
c)
Bucket Column.
d)
Dashboard Filter.
50.
AW Computing wants to prevent users from updating the Account Annual Revenue field to be a negative value or an amount more than $100 Billion. How should an administrator accomplish this request?
a)
Create a validation rule that displays an error if account revenue is below 0 or greater than 100 Billion.
b)
Make the Account Revenue field required on the page layout.
c)
Build a scheduled report displaying Accounts with Account Revenue that is negative or greater than 100 Billion
d)
Enable Account Revenue limits in Setup, with 0 as the minimum and 100 Billion as the maximum.
51.
The administrator at the cloud kicks deleted a custom field but realized there is a business unit that still uses the field .what should an administrator take into consideration when undeleting the field. 
a)
The field history will remain deleted  
b)
The fields needs to be re added to page layout  
c)
The field needs to be restored from the recycle bin 
d)
The field needs to be re added to the reports  
52.

The administrator at ursa major solar has created a custom report type and built a report for the sales operation team. However, none of the user is able to access the report .

Which two option would call up this issue choose two answers

a)

The org has reached its limit for custom reports types

b)

The report is saved in a private folder

c)

The users profile is missing view access

d)

The custom report type is in development

53.
Universal containers has enabled data protection and privacy for its org which page layouts will have the individual fields available for tracking data privacy information  
a)
Individual, user and account 
b)
Account and user 
c)
Contact , lead, person account  
d)
Case and opportunity  
54.
Support agent at clouds kicks are spending to much time finding resources to solve customer cases . the agents need a more afficient way to find documentation and similar cases form the case page layout .how should an administrator meet this requirement .
a)
Configure knowledge with articles and data categories
b)
Use an interview flow to capture case details
c)
Create a custom object to capture popular case resolution
d)
Direct users to Global Search to look for similar cases
55.
New leads needs to be routed to the correct sales person based on the lead address . how should the administrator configure this requirement  
a)
configure a validation rule 
b)
use lead assignment rules  
c)
create a formula field 
d)
assigned with an escalation rule 
56.
Dream house reality (DHR) wants a tempataed process with a mortgage calculator that generates leads for loan DHR needs to complete the project within 30 days  and has maxed out its budget for the year. Which app exchange item should  help the administrator meet the request
a)
bolt solutions  
b)
flow solution  
c)
lightning data 
d)
lightning community 
57.
The events manager at dreams house reality has a hot lead from a  successful open house that needs to become a contact with an associated opportunity . how should this be accomplished from the campaign keeping the associated campaign member history.
a)
Clone the lead and convert the cloned record to a contact  
b)
Convert the lead form the campaign member detail page
c)
Add a contact from the campaign member detail page  
d)
Delete the lead and create a new contact and opportunity
58.

The dream house reality team has a master detailed relationship setup with open house as the parent object and visitors as the child object. what type of field should the administrator add to the open house object to track the no. of visitors.

a)

multi selected picklist

b)

indirect lookup

c)

rollup summary

d)

cross object formula

59.
The human resources department at northern trial outfitters wants employees to provide feedback about their managers using a custom object in salesforce it is important that managers are unable to see the feedback records from their staff. how should an administrator configure the custom object to meet this requirement. 
a)
set the default external accept to private  
b)
define a criteria-based sharing rule  
c)
uncheck grant access using hierarchies  
d)
configure an owner-based sharing rule  
60.
The sales team of ursa major solar has asked the administrator to automate an out bound message. what should the administrator utilize to satisfy the request. 
a)
flow builder 
b)
work flow rule 
c)
process builder  
d)
task assignment  
61.
An administrator at dream house reality wants an easier way to assign cases based on agent capacity and skill set which feature should the administrator enabled to meet this requirement  
a)
escalation Rule 
b)
Omni channel 
c)
territory management  
d)
knowledge management  
62.
Northertrial outfitters has asked an administrator to ensure that when a contact with a title of ceo is created a contact's account record get updated with a CEO's name. which feature should an t used to implement this request? 
a)
process builder 
b)
quick action  
c)
validation rule
d)
workflow rule
63.
Users at universal containers would like to visually see the sales stages on an opportunity page. The administrator is configuring path for opportunities. which is an important consideration for path configuration. 
a)
owner field can be edited in the key fields panel  
b)
path can include guidance and key field for each stage  
c)
Kanban views for path must be configured manually 
d)
celebrations are enabled to added to a path 
64.
An administrator needs to create a one-to-many relationship between two objects with limited access to child records. what type of field should the administrator use? 
a)
master detailed field  
b)
lookup field
c)
rollup summary  
d)
cross object formula  

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