How important is good __________ to you? Would you use a company if staff were rude to you?

What __________ of clothing is the most popular in your country?

__________ in customer service and perfect support is the most important thing for a business. To what extent do you agree with this?

What do you think adds _________ to business? What makes a company successful?

A company _________ is something people should remember. Which symbols do you know the best?

What is more important for you, good-_________ products or cheap products?

This question "What do brands say about people?" corresponds to.....

This question "How important is customer service?" corresponds to.....

This question "How important are quality products?" corresponds to.....

The word "apologize" would be best found in.......

The word "image" would be best found in.......

The word "quality" would be best found in.......

The word "reputation" would be best found in.......

The word "rude" would be best found in.......

The word "standard" would be best found in.......

Complete this idea: "You can return a broken product, but you cannot return __________.

Complete this idea: "It is more expensive to attract __________ than to keep old ones.

Complete this idea: "A lot of companies sell the same __________.

Complete this idea: "People are willing to spend a lot of money on __________ products.

Complete this idea: "People do not need __________ but they are still popular.

Complete this idea: "People like to buy brands that represent __________.