WorksheetsWelcome and Seat customer
Total questions: 8
Worksheet time: 5mins
How do you identify if the person is customer with reservation or the person is interest to dine in?
The person inform you that he/she has a reservation
The person walk straight in and inform you that he/she need a table for xx pax
The person look into the dining area followed by browsing the menu
Non of the above
What information or knowledge do you required for menu explanation?
Understand general description of the food items
Portion/size
Ingredients used
All of the above
How do you perform reservation checking?
i. Check the name
ii. Check marital status
iii.Check the date /time
iv.Check the contact info
i. Check number of pax
ii. Check the date /time
iii.Check the contact info
iv.Check the car plate number
i. Check the name
ii. Check number of pax
iii.Check the date /time
iv.Check the contact info
None of the above
What are the key points to note when leading the customer to the table?
Walk behind the customers to show respect
Walk in front of the customers but keep a close distance
Walk side by side with customer
None of the above
What kind of consideration that is required for seating different group of customers?
Couple – quiet corner
Elderly – easy access and safety
Family – space for stroller/baby chair etc
All of the above
Who should you give menu for different group of customers?
Give to the host especially the man first
Give to the elderly first
Give to the ladies first
Give to the kids first
Name 2 key information that is required when explaining the menu
Price of the menu item
Items that is least popular or item to avoid ordering
Items that is not available
Special of the day & Chef recommended/ popular dish
As a host, before returning to the host station what do you need to communicate to the server at the station?
Inform them (if customer is ready to order) or inform them that there is a new table of customers
Inform them that customers at the station is very fussy and server to watch out
Inform them that customers may not have money to pay and better to watch out
None of the above
