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WorksheetsIntroduction to Management Unit 1
Total questions: 15
Worksheet time: 8mins
After an extensive performance appraisal, some employees were promoted while others were placed on probation. This relates to the management function of
Planning
Organizing
Controlling
Motivating
Basket Makers uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:
Planning
Motivating
Organizing
Controlling
Open organizations are those that
Interact with their environments
Consist of interdependent parts
Are influenced by their environments, but do not interact with them
Operate independently of their environments
A manager who demonstrates the installation of complicated electronic circuits is displaying which level of skill?
Conceptual
Human
Organizational
Technical
Miss Carol Passley is the head of the marketing department at Jamaica Investment Inc; her level in the management hierarchy is that of a (an)
Chief Executive Officer
Middle Manager
First-line Manager
Top manager
Which of the following is LEAST likely to be considered a manager?
an administrator in charge of fund-raising activities in a non-profit organization
a lieutenant leading an infantry position
a doctor who acts as head of the physiotherapy department at a public hospital
an IT Technician who enables the communication between all of a company’s employees.
Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?
Monitor role
Disseminator role
Spokesperson role
Disturbance handler role
Effectiveness is synonymous with
Cost minimization
Resource control
Goal attainment
Efficiency
The three (3) main categories of Mintzberg managerial roles are;
Interpersonal, informational and decision making
Figurehead, leader, and liaison
Monitor, disseminator, and spokesman
Entrepreneur, disturbance handler, and negotiator
1. Technical skills are needed most by ______________ managers, while conceptual skills are needed most by ______________ managers;
Top level; middle
First-line; middle
Middle level; top
First-line; top
Management often is considered universal because it uses organizational resources to accomplish goals and attain high performance in all types of profit and not-for-profit organizations.
True
False
Organizing means creating a shared culture and values.
True
False
Though the degree of each skill necessary at different levels of an organization may vary, to perform effectively, all managers must possess conceptual, human, and technical skills
True
False
Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.
True
False
Managers get their work done by and through other people.
True
False
