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WorksheetsPOP QUIZ 11
Total questions: 10
Worksheet time: 5mins
A manager might use ____ as a type of communication.
meetings
telephone conversations
talking informally
all of these
What are the key elements of communication?
Encoding, message, and feedback
Encoding, noise, and symbols
Message, circuit, and decoding
Feedback, message, and perception
____ refers to the amount of information that can be transmitted during a communication episode.
Channel richness
Electronic mail
Encoding
Upward communication
Which of these is the richest medium for communication?
Telephone conversations
Face to face contact
Electronic media
Written media
An example of non-verbal communication is all of these except
posture.
facial expression.
voice.
written memo.
Downward communication is usually used to communicate information about all of the following EXCEPT
indoctrination.
procedures.
performance feedback.
suggestions for improvement.
Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?
Downward communication
Horizontal communication
Upward communication
Vertical communication
A centralized network is one in which
team members are free to interact with any of the team members.
team members communicate through one individual to make decisions.
team members communicate with an assigned partner.
team members work independently and there is no need for communication.
Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?
Selecting a channel.
Sifting through noise
Providing feedback
Encoding the message
When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals’ personalities. These are all examples of:
Listening
Nonverbal communication
Empathizing
Direct communication
