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WorksheetsQUIZ 7: TELEPHONE EXCHANGE
Total questions: 10
Worksheet time: 4mins
__________ means transferring a call without first introducing the caller.
Telephone Etiquette
Transferring External Call
Call Agreement
“Blind” Transfer
What should an individual needs to possess to make the guests feel valued and taken care of?
Call Agreement
Modulated Voice
Telephone Etiquette
None of the above
Within how many rings should a telephone operator answer a call?
Two rings
Three rings
Four rings
Five rings
Always ask the guest’s permission before transferring a call.
TRUE
FALSE
It is fine for the Telephone Operator to answer calls without the sense of urgency.
TRUE
FALSE
A telephone Operator should always have a __________ just in case he/she needs to take detailed notes or messages.
Cellphone
Journal
Pen and Paper
All of the choices are correct.
When handling a bomb threat, what should you complete immediately after the call?
Bomb Threat Checklist
Bomb Threat Form
Authorization Form
All of the choices are correct.
During a telephone conversation, an operator should not make any small, unnecessary noise.
TRUE
FALSE
Proper Telephone Etiquette is crucial in establishing good impression between the guests and the hotel.
TRUE
FALSE
When you are the Telephone Operator of a hotel, your voice should be consistently pleasant, enthusiastic, and __________.
Robotic
Monotonous
Welcoming
All of the choices are correct
