WorksheetsTP
Total questions: 10
Worksheet time: 6mins
Name
Class
Date
1.
FCR case type is:
a)
complaint
b)
information
c)
Incident
2.
Non-FCR Means case will
a)
Submit
b)
close
3.
we can put customer in hold for :
a)
5 Min
b)
3 Min
c)
2 Min
d)
4 Min
4.
we Must say the greetings in first ..... Sec?
a)
2 Sec
b)
3 Sec
c)
4 Sec
d)
5 Sec
5.
The KA status must be ...............
a)
Published
b)
expired
c)
classified
6.
how many trainee in group 10 ?
a)
14
b)
15
c)
16
d)
17
7.
we can add note in any case type and different status ?
a)
yes
b)
no
8.
we can send SMS if the case status accepted ?
a)
NO
b)
Yes
9.
case number generated automatically from the system
a)
Yes
b)
NO
10.
if the customer ask about 2 different services . its ok to create only on case ?
a)
YES
b)
NO
100 %
