A Collection of related events, activities, and decisions, that involve a number of people and resources, and that collectively lead to an outcome that is of value to an organization or its customer.

Every Process leads to one or several outcomes.

Art and science of overseeing how work is performed in an organization to ensure consistent outcomes and take advantage of improvement opportunities.

Group of merchants and artisans concerned with the same economic activity.

Which is Not the anatomy of the process.

It enables us to exert control over our environment.

Problem solving is at the core of human evolution.

The problem can be solved by a process.

Which is not a problem-solving process?

Which is best describe the business process?

It is the systematic approach to improving the business processes of an organization, making the workflow more efficient and effective, and improve its overall ability to adapt to an ever-changing business environment.

Business processes must be designed, implemented, and managed in accordance with the strategic priorities, objectives, and goals of the organization.

Utilization of methods, or tools and techniques that facilitate the management of business processes.

Technology and information system is useless without ________.

Pertains to the organizational culture or the collective values within the organization.

It involves setting out clear guidelines on the decision-making process, as well as rewards and sanction programs

Characterized by an iterative set of activities, done in phases. This means that the cycle can be repeated, instead of ending once the final phase is over.

The objective of this phase is to find out whether the business processes currently in place are aligned with the goals and objectives of the organization.

This issue analysis technique often makes use of cause-and-effect diagrams and why-why diagrams, highlighting causal factors and seeking answers to the “Why” questions regarding the processes.

Pareto bar charts are primarily used in this technique.

The main concern in this phase is to determine whether the process is good “as is”, or if it should be redesigned in a better, more appropriate “to be” process.

In this stage, previously identified KPIs are monitored to ensure that the process is aligning with the organization’s overarching goals.

In this one makes the effort to close the gap between current performance and the modeled process with carefully measured changes.