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WorksheetsCheck Your Knowledge
Total questions: 10
Worksheet time: 5mins
Which of the following is True for an LRN Mismatch
No Dial Tone
No Outbound
No Inbound
All of the Above
The DDD of a port is the...
Definite Due Date
Desired Due Date
Demand Due Date
Done Deal Date
What is the Ringer Equivalency Number for Optimum Voice Modems
5
3
7
4
What phone number can you record your Remedy ticket under if you are unable to verify the customer's account information?
803-6020
803-9700
803-5200
803-9408
Which of the following methods can you use to find an account in TRiO?
10 Digit OV Telephone Number
13 Digit Account Number
MAC Address
All of the Above
Which KDB link is used to research rates, discounts and payment information
Customer Lookup
Billing
Product Knowlege
Rate Events
Which KDB link is used to research Service information
Troubleshooting
Policies and Procedures
Field Operations
Product Knowledge
Which tool should you use to assist a customer with a billing inquiry
IBA
VAT
LightSpeed
ITT
Which of the following is true about ITT tool
Used to troubleshoot FTTH Calls
Used to troubleshoot OV/OOL Calls
Used to troubleshoot iO Calls
All of the Above
Average Handle Time (AHT) consists of which of the following?
Talk Time and Wrap
Talk Time, Hold Time and Wrap
Hold Time and Wrap
Talk Time and Hold Time
