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WorksheetsELEMENT OF SERVICE
Total questions: 10
Worksheet time: 3mins
..................... is a service industry, and the most important element is your employees, and you depends on them fully to take of your customers (Robert Kuok)
Restaurant
Hotel
Resort
Business
As managers/owners of small businesses we must understand ......................., be able to communicate clearly to people who ask, what we do
our business well
our service well
our firm well
our products well
............is the operation of our business (How does our business work? Do people call in, do we meet them in person, or are our product delivered?, etc)
System
Standard
Systemic System
Employees
The following are integral parts of a product, except.....
Price
Features
Intangible
Defferentiation
Some of the characteristics of a leader are, except...
On goodwill
Depends on authority
Says, "We"
Shows how it is done
...............is the forethought of what we wanted to create & we started a business.
A goals
A Mission
A Vision
A Values
There are 3 elements of Attitude expectation during work, except ...........
Planning
Speech
Actions
Looks
Here are the characteristics of A Great service, except.....
Stay with diners
Maintain database
Listen carefully
Speech
A good restaurant means............
Good value for money
Good customers
Good location & Parking facilities
Good food
The following are some of the reasons guests do not come back to our restaurant, except.....
Annoying impression
Management mistakes
Cleaning calamities
Good greetings
