WorksheetsCentral Region Quiz O Clock
Total questions: 16
Worksheet time: 6mins
Fill in your Maxis email ID
When fixing a Maxis Fibre installation appointment date with a customer, what you should remember to tell the customer?
The duration required for installation work at their home
To prepare a credit card for payment if required during installation
The FREE installation is only applicable for standard installation
The non-standard installation fee will be charged to the customer
What is the best source of reference to obtain the customer's address to complete the new fibre submission request?
By asking the customer
By calling and ask the customer's family for the information
Hardcopy of TNB bill
Hardcopy of credit card bill
If a customer would like to relocate their current Maxis Fibre service to another serviceable area, what would you advise the customer?
Customer needs to bring over the current modem (ONT/BTU) to the new premise
Customer needs to request a new modem (ONT/BTU) for the new premise
Customer needs to purchase a new modem (ONT/BTU) for the new premise
Customer needs to engage their own installer to install the fibre at the new premise
What is the most popular brand in Maxis audio accessories
Apple
Sony
Harman Kardon
Infinity
What is the most popular premium accessories that Maxis is currently selling?
Sony Headphones
Samsung Fit 2
Harman Kardon Neo
Apple Watch
What is the brand name of our Smart Home accessories launched on 15th Sept 2021?
AQARA
Mi Home
Samsung Smart Things
Google Home
Name 2 core accessories bundles that includes tampered glass
Panzerglass
Apple On The Go Bundles
ZAGG
Aukey Bundle
There are 8 bridges in Putrajaya and some are modelled after famous bridges from around the world. Putra Bridge was inspired by the famous (a) in Isfahan, Iran; the Seri Saujana Bridge was inspired by the Sydney Harbour Bridge with its curved arches; and the Seri Gemilang was modelled after the Ponte Alexandre III bridge in Paris.
The state of Selangor has the largest economy in Malaysia in terms of GDP. What is that percentage?
21.3%
45%
22.6%
33.5%
The Blue Mosque is the largest mosque in Malaysia and the second largest in Southeast Asia and its architecture integrates Moorish and ethnic Malay elements. What is this name of this Mosque?
Sultan Abu Bakar Mosque
Sultan Salahuddin Abdul Aziz Mosque
Sultan Abdullah Mosque
Sultan Ahmed Mosque
An irate customer walks into your Maxis Centre with a friend and he wants to purchase a phone in a hurry. What do you do?
Quickly process the phone purchase and do not delay the transaction
Process the purchase of the phone and take the opportunity to offer MGM as well
Offer the customer a drink and a place to sit while processing the device purchase
Distance yourself from the irate customer by talking to the friend while monitoring the purchase of the device
A customer wants to buy the new Samsung Fold and is currently a MOP 98 customer with an existing share line. He wants to purchase the device without upgrading. What do you do?
Help the customer complete the device purchase
Try convincing the customer by showing significant savings upon upgrade
Consolidate customer entire account and walk customer through the amount of value and savings he will get if he upgrades
Allow the customer time to think about the proposition and to come back again some other times
A customer walks into your Maxis Centre and is looking for the new iPhone 13. He is not a Maxis user, but he wants to get his daughter an iPhone 13 for her 21st birthday. Unfortunately due to overwhelming orders, there are no stocks available. What do you do?
Suggest him to check other Maxis Centre
Tell him to terminate his line with the other telco and to subscribe to Maxis immediately to enjoy the latest device promotions
Take down his number and suggest to call him when the stock arrives
Probe further and suggest for him to switch over to Maxis by introducing the latest device promotions
Which of the solution below is NOT available in Maxis Business Postpaid?
SMS Advertising
Hunting Line
Secured Mobile line
Mobile Security
How do you start your conversation to promote Maxis Business Postpaid (MBP) to potential customers?
All-in-one postpaid plan with business-grade solutions
Save 30% with SME Digitalisation Grant
Enjoy unlimited data when you add Business Fibre
Enjoy up to 50% more data on productivity apps
