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Workplace Readiness Unit Test

Total questions: 100

Worksheet time: 1hrs 15mins

Name
Class
Date
1.

Teamwork can be used in every job.

a)

True

b)

False

2.

When we stop ______ against rivals and start competing against the situation, teams are making positive progress.

a)

contributing

b)

forming

c)

norming

d)

competing

3.

What is the key step in Teamwork?

a)

Leadership

b)

Responsibility

c)

Organization

d)

All of the above

4.

Why is having diversity in a company's staff a good idea?

a)

There is a broader range of talents, skills and creativity

b)

It creates a homogenous work ethic

c)

The work environment will be more ethical

d)

It meets the quota for minority cultures

5.

Which of the following nonverbal codes is considered universal rather than culturally specific?

a)

Facial expression

b)

Body language

c)

Dress

d)

All of these

6.

Working well with others from diverse backgrounds cannot only provide for a more rewarding and interesting workplace, but it is also illegal to ______.

a)

hiring practices

b)

affirmative action

c)

gender and culture

d)

discriminate

7.

______ is the condition of having or being composed of differing elements; variety; especially the inclusion of different types of people.

a)

Exclusion

b)

Diversity

c)

Heterogeneous

d)

Affirmative Action

8.

To ______ others means to try to see things from their point of view and gain an understanding of their situation.

a)

give orders to

b)

criticize

c)

empathize with

d)

supervise

9.

Diversity is the mosaic of people how bring a variety of ______, styles, perspectives, values, and beliefs.

a)

backgrounds

b)

appetites

c)

friends

d)

taste

10.

Communication is filtered through our cultural perspective.

a)

True

b)

False

c)

Sometimes

11.

While waiting on customers, you notice an elderly woman looking at new computers. You should:

a)

Assume she knows less about computers than the younger customers you serve.

b)

Approach her and ask her in a very loud voice: "Are you lost ma'am?"

c)

Treat her as you would any other customer.

d)

Wait for a co-worker to help her.

12.

When attempting to speak to a person of authority in your company, you should:

a)

Introduce yourself and ask if they have a moment to speak with you

b)

Schedule an appointment months in advance

c)

Give up if they don't immediately have time to spend with you

13.

Current law concerning body art, such as tattoos or body piercing, states that:

a)

Businesses cannot infringe on an employee's right to free expression

b)

Businesses are within their rights to set forth a professional dress code that includes covering tattoos and body piercing

c)

Businesses can indiscriminately penalize employees for having tattoos that managers find offensive

14.

Which of the following does NOT demonstrate a positive work ethic?

a)

Arriving at work early

b)

Keeping vital information to yourself

c)

Working late when the boss needs you to

15.

Sara has completed all her assigned tasks for her shift. A co-worker clearly is behind on her assigned tasks. What should Sara do?

a)

Do nothing

b)

Offer to help the co-worker

c)

Help the co-worker if the co-worker agrees to pay Sara for her help

16.

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should:

a)

Try to convince her boss of her point of view

b)

Put on headphones to listen in private

c)

Follow company policy

17.

A worker without initiative is:

a)

Industrious

b)

Enthusiastic

c)

Lazy

18.

Having initiative does NOT mean:

a)

Being carefree about your job

b)

Willingness to take the fist step to see that a job gets done

c)

Being an industrious, hard worker

19.

Which of the following is NOT a good strategy for time management?

a)

Make a list

b)

Prepare the night before

c)

Set priorities

d)

Call your friends often for advice

20.

The term reliable is related to the terms ______.

a)

trusted and responsible

b)

avoidance and trust

c)

sophisticated and responsible

21.

A responsible worker does which of the following?

a)

Blames others

b)

Thinks before acting

c)

Gives up easily

22.

To work smart, you would:

a)

Set goals; focus energy and attention on important task; and use time wisely

b)

Do only the tasks that were assigned to you

c)

Keep to yourself and do as little communicating as possible

23.

Not being dependable means that you possess behaviors like:

a)

Being on time

b)

Adhering to policies and procedures

c)

Being tardy fore meetings

24.

What do I put on my resume?

a)

Your emergency contact

b)

Your medical history

c)

Your name

25.

What should you do when you make a mistake?

a)

Give your manager attitude

b)

Blame it on someone else

c)

Deny it

d)

Own up to it

26.

If you can't handle the responsibilities of a job should you resign?

a)

Yes

b)

No

27.

What is the most important thing to do after an interview?

a)

Email the manager and thank them

b)

Check your email regularly

c)

Call the manager everyday

28.

How do you know a job is a good fit for you?

a)

Who cares, it pays well

b)

I fulfill all requirements

c)

You can learn new skills

d)

I don't care, I just need a job

29.

What responses should you have ready?

a)

Anything about yourself

b)

Nothing, I think about it when the question is asked

c)

Achievements you have

d)

Self goals you have set

30.

How should you feel during an interview?

a)

Comfortable

b)

Confident

c)

Assertive

d)

All of the above

31.

How do I get promoted?

a)

Wait for your time to come

b)

Slack off

c)

Go above and beyond expectations

d)

Ask for one and if the manager does not give it to you, quit

32.

Having a job that can help you with your future career is beneficial

a)

True

b)

False

33.

You should bring your personal life with you into work

a)

True

b)

False

34.

Being promoted means

a)

You can now slack off

b)

You should be a leader, not a dictator towards your coworkers

c)

You are going to be given more responsibilities

d)

All of the above

35.

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of

a)

teamwork

b)

critical thinking and problem solving

c)

creativity and innovation

d)

work ethic

36.

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem solving steps, what is the first step you should take to ensure all work is completed?

a)

Concentrate on your project first

b)

Tell your coworker you are unable to help

c)

Evaluate the coworker's role and performance with the project leader

d)

Clarify the priority of objectives with the project leader

37.

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manger, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

a)

values

b)

diversity awareness

c)

integrity

d)

initiative

38.

Carla believes she is more productive when she listens to music at work, but he boss does not allow it. She should:

a)

try to convince her boss of her point of view

b)

put on headphones to listen in private

c)

follow company policy

d)

listen to it anyway since it is good for productivyt

39.

You are working at a graphic design firm, Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30. What should you do?

a)

make other arrangements for your neighbor and stay to finish the project deadline

b)

Agree to stay and finish your project without question because work is more important

c)

since you first committed to help your neighbor, tell your coworker you cannot stay and why

d)

reach a compromise and work until 6 and then leave and try to still take your neighbor to the 6:30 appointment

40.

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which make you uncomfortable. You have already asked him to stop doing so. What should you do?

a)

Remain calm and report the problem up the chain of command

b)

directly confront the manager again about the situation

c)

threaten to quit if he does not stop speaking in such an inappropriate way

d)

join in with the use of the inappropriate language to fit in

41.

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the questions effectively?

a)

restate the key question and ask if your understanding is correct

b)

smile and answer the question as soon as possible

c)

ask for the person's email address so you can send him/her your answer

d)

focus on one part of the question and answer that then move on

42.

While waiting on customers you notice an elderly woman looking at new computers. You should:

a)

assume she knows less about computer than younger customers you serve

b)

approach her and ask her in a very loud voice: Are you lost ma'am

c)

treat her as yo would any other customer

d)

wait for a coworker to help her

43.

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

a)

inform the customer of available lay away plans

b)

ask the customer to look at the posted dress code and leave

c)

greet the customer and ask if he would her assistance

d)

wait until the customer approaches her and handle it

44.

Project tasks have been assigned to individiual team members. Which action most hurts the potential success of the team?

a)

having distinct roles

b)

inspiring competition among team members

c)

individuals requesting help when problems arise

d)

focusing exclusively on individual roles

45.

______ allows you the opportunity to define your company's goals, ethics, culture and norms for decision making

a)

the vision statement

b)

legal disclaimers

c)

the mission statement

d)

the manufacturer's resources

46.

If you are interested in a promotion, which of the following is essential?

a)

take coworkers to lunch

b)

acquire and prove new industry knowledge

c)

develop a friendship with your supervisor

d)

hire a life coach

47.

Which of the following is the most credible internet source for research?

a)

a web discussion forum

b)

a political advertisement video

c)

a peer reviewed blog

d)

a private social network page

48.

Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site?

a)

photos of your family

b)

sensitive comments about your workplace

c)

photos of your pets

d)

favorite movies

49.

The primary internal component of a desktop computer used for information storage is the:

a)

monitor

b)

hard drive

c)

video card

d)

USB drive

50.

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?

a)

Stay on your job assignment all day

b)

Tell someone else to go help this employee who is having trouble

c)

Stop cutting long sections of pipe

d)

Help your peer carry the long section of pipe

51.
Using personal and sick leave only when necessary is an example of
a)
Integrity
b)
Teamwork
c)
Positive Work Ethic
d)
Self-Representation
52.
Contributing to the success of the team is an example of
a)
Integrity
b)
Teamwork
c)
Positive Work Ethic
d)
Self-Representation
53.
Using language and manners suitable for the workplace is an example of
a)
Integrity
b)
Teamwork
c)
Positive Work Ethic
d)
Self-Representation
54.
Working in a respectful and friendly manner with all customers and coworkers, regardless of national origin, race, appearance, religion, gender, disability or age is an example of
a)
Conflict-resolution
b)
Diversity Awareness
c)
Creativity & Resourcefullness
d)
Integrity
55.
Negotiating diplomatic solutions to interpersonal conflicts in the workplace is an example of
a)
Conflict-resolution
b)
Diversity Awareness
c)
Creativity & Resourcefullness
d)
Integrity
56.
Contributing new ideas for improving products and procedures is an example of
a)
Conflict-resolution
b)
Diversity Awareness
c)
Creativity & Resourcefullness
d)
Integrity
57.
Communicating effectively with customers and fellow coworkers is an example of
a)
Healthy Behaviors
b)
Reading & Writing Skills
c)
Critical-Thinking Skills
d)
Speaking and Listening Skills
58.
Interpreting workplace documents is an example of
a)
Healthy Behaviors
b)
Reading & Writing Skills
c)
Critical-Thinking Skills
d)
Speaking and Listening Skills
59.
Using a logical approach to make decisions and solve problems is an example of
a)
Healthy Behaviors
b)
Reading & Writing Skills
c)
Critical-Thinking Skills
d)
Speaking and Listening Skills
60.
Setting short- and long-term physical fitness goals is an example of
a)
Healthy Behaviors
b)
Reading and Writing Skills
c)
Critical-Thinking Skills
d)
Speaking and Listening Skills
61.
Identifying “big picture” issues in an organization’s structure is an example of
a)
Lifelong-learning skills
b)
Understanding Workplace Organizations
c)
Job-acquisition and advancement skills
d)
Resource-Management Skills
62.
Preparing to apply for a job is an example of
a)
Lifelong-learning skills
b)
Understanding Workplace Organizations
c)
Job-acquisition and advancement skills
d)
Resource-Management Skills
63.
Continuing to acquire new industry-related knowledge is an example of
a)
Lifelong-learning skills
b)
Understanding Workplace Organizations
c)
Job-acquisition and advancement skills
d)
Resource-Management Skills
64.
Maintaining equipment to ensure longevity and efficiency is an example of
a)
Lifelong-learning skills
b)
Understanding Workplace Organizations
c)
Job-acquisition and advancement skills
d)
Resource-Management Skills
65.
Making calculations related to personal finance is an example of
a)
Job-specific mathematics skills
b)
Information technology skills
c)
Customer-service skills
d)
Proficiency with technologies
66.
Providing helpful, courteous, and knowledgeable service is an example of
a)
Job-specific mathematics skills
b)
Information technology skills
c)
Customer-service skills
d)
Proficiency with technologies
67.
Safely using equipment, machines, and tools to accomplish work efficiently is an example of
a)
Job-specific mathematics skills
b)
Information technology skills
c)
Customer-service skills
d)
Proficiency with technologies
68.
Working with equipment and software specific to your job is an example of
a)
Job-specific mathematics skills
b)
Information technology skills
c)
Customer-service skills
d)
Proficiency with technologies
69.
Maintaining punctual and consistent attendance is an example of
a)
Integrity
b)
Teamwork
c)
Positive Work Ethic
d)
Self-Representation
70.
Using the Internet efficiently and ethically for work means that you have an understanding of
a)
Internet Use Skills
b)
Information Technology Skills
c)
Telecommunications Skills
d)
Ethics
71.
Positive Work Ethic
a)
Abides by workplace policies and laws and demonstrates honesty and reilability
b)
Comes to work evey day on time, is willing to take direction, and is motivated to accomplish the task at hand
c)
Dresses appropriately and uses language and manners suitable for the workplace
d)
Works well with all customrs and coworkers
72.
Integrity
a)
Abides by workplace policies and laws and demonstrates honesty and reliability
b)
Contributes new ideas and works with initiative
c)
Works well with all customers and coworkers
d)
Contributes to the success of the team, assists others, and requests help when needed
73.
Teamwork
a)
Dresses appropriately and uses language and manners suitable for the workplace
b)
Follows directions and communicates effectively with customers and fellow employees
c)
Contributes to the success of the team, assists others, and requests help when needed
d)
Uses mathematical reasoning to accomplish tasks
74.
Self-Representation
a)
Continually acquires new industry-related information and improves professional skills
b)
Abides by workplace policies and laws and demonstrates honesty and reliability
c)
Dresses appropriately and uses language and manners suitable for the workplace
d)
Contributes new ideas and works with initiative
75.
Diversity Awareness
a)
Reads and interprets workplace documents and writes clearly
b)
Follows safety guidelines and manages personal health
c)
Works well with all customers and coworkers
d)
Prepares to apply for a job and to seek promotion
76.
Conflict Resolution
a)
Negotiates diplomatic solutions to interpersonal and workplace issues
b)
Works well with all customers and coworkers
c)
Prepares to apply for a job and to see promotion
d)
Reads and interprets workplace documents and writes clearly
77.
Creativity and Resourcefulness
a)
Dresses appropriately and uses language and manners suitable for the workplace
b)
Follow safety guidelines and manages personal health
c)
Contributes new ideas and works with initiative
d)
Organizes and implements a productive plan of work
78.
Speaking and Listening
a)
Comes to work every day on time, is willing to take direction, and is motivated to accomplish the task at hand
b)
Organizes and implements a productive plan of work
c)
Follows directions and communicates effectively with customers and fellow employees
d)
Follows safety guidelines and manages personal health
79.
Reading and Writing
a)
Reads and interprets workplace documents and writes clearly
b)
Continually acquires new industry-related information and improves professional skills
c)
Uses mathematical reasoning to accomplish tasks
d)
Works well with all customers and coworkers
80.
Critical Thinking and Problem Solving
a)
Dresses appropriately and uses language and manners suitable for the workplace
b)
Follows directions and communicates effectively with customers and fellow employees
c)
Contributes new ideas and works with initiative
d)
Analyzes and resolves problems that arise in completing assigned tasks
81.
Health and Safety
a)
Uses mathematical reasoning to accomplish tasks
b)
Follows safety guidelines and manages personal health
c)
Abides by workplace policies and laws and demonstrates honesty and reliability
d)
Reads and interprets workplace documents and writes clearly
82.
Organizations, Systems, And Climates
a)
Prepares to apply for a job and to see promotion
b)
Contributes to the success of the team, assists others, and requests help when needed
c)
Identifies "big picture" issues and his or her role in fulfilling the mission of the workplace
d)
Follows directions and communicates effectively with customers and fellow employees
83.
Lifelong Learning
a)
Abides by workplace policies and laws and demonstrates honesty and reliability
b)
Uses mathematical reasoning to accomplish tasks
c)
Prepares to apply for a job and to seek promotion
d)
Continually acquires new industry-related information and improves professional skills
84.
Job Acquisition and Advancement
a)
Follows safety guidelines and manages personal health
b)
Works well with all customers and coworkers
c)
Prepares to apply for a job and to seek promotion
d)
Negotiates diplomatic solutions to interpersonal and workplace issues
85.
Time, Task, and Resource Management
a)
Organizes and implements a productive plan to work
b)
Identifies "big picture" issues and his or her role in fulfilling the mission of the workplace
c)
Analyzes and resolves problems that arise in completing assigned tasks
d)
Comes to work every day on time, is willing to take direction, and is motivated to accomplish the task at hand
86.
Mathematics
a)
Follows safety guidelines and manages personal health
b)
Works well with customers and coworkers
c)
Uses mathematical reasoning to accomplish tasks
d)
Contributes new ideas and works with initiative
87.
Customer Service
a)
Uses the internet appropriately for work
b)
Follows safety guidelines and manages personal health
c)
Identifies and addresses the needs of all customers, providing helpful, courteous, and knowledgeable service
d)
Reads and interprets workplace documents and writes clearly
88.
Which skill is NOT considered to be in the Personal Qualities and People Skills category?
a)
Positive Work Ethic
b)
Integrity
c)
Mathematics
d)
Conflict Resolution
89.
Which skill is NOT considered to be in the Professional Knowledge and Skills category?
a)
Lifelong Learning 
b)
Diversity Awareness
c)
Speaking and Listening
d)
Health and Safety
90.
Which skill is considered to be included in the Personal Qualities and People Skill category?
a)
Time, Task, and Resource Management
b)
Critical Thinking and Problem Solving
c)
Conflict Resolution
d)
Customer Service
91.

Which of the following is NOT a possible cause of conflict at work?

a)

gossip

b)

jealousy

c)

courtesy

d)

misunderstandings

92.

Part of having a good work ethic is to seek help from.....

a)

co-workers and supervisors at work

b)

classmates and teachers at school

c)

family and friends at home

d)

all of the above

93.

Co-workers will want to work with you if you have a positive

a)

cooperation

b)

friend

c)

attitude

d)

reliable

94.

Telling the truth and being straight-forward describes

a)

manners

b)

honesty

c)

punctuality

d)

innovation

95.

Willingly working hard to get the job done shows you are

a)

innovative

b)

skilled

c)

motivated

d)

valued

96.

Something for which you are accountable is said to be your

a)

responsibility

b)

teamwork

c)

values

d)

opinion

97.

Arriving to work on time is an example of being

a)

compassionate

b)

angry

c)

punctual

d)

honest

98.

A set of rules that defines appropriate behaviors is called a

a)

textbook

b)

code of conduct

c)

homework journal

d)

playbook

99.

What benefits are received by teamwork?

a)

there is no diversity

b)

everyone has different strengths

c)

all ideas are the same

d)

everyone is trying to be the leader

100.

Behaving in a way that illustrates that you have self-respect describes

a)

integrity

b)

ego

c)

courtesy

d)

empathy

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