2. The supervisor of the bell staff

3. Personal toiletry items such as shampoo, toothpaste, mouthwash, and electrical

equipment

4. A collection of accounts receivable of nonregistered guests who use the services of the hotel

5. The control process whereby the financial activity of guests’ accounts is maintained and balanced on a daily basis

6. the person who takes and confirms incoming requests for rooms,

noting special requests for service; provides guest with requested information; maintains

an accurate room inventory; and communicates with marketing and sales

7. the person responsible for leading the front office staff in delivering

hospitality

8. prospective guests who have made a contract with the hotel for a guest room

9. a room rate that offers one meal with the price of a room rental

10. a rate that quotes room charges only

11. guests who request a room rental without having made a reservation

12. currently registered guests who wish to extend their stay beyond the time for

which they made reservations

13. guests who arrive on time but decide to leave before their predicted date of

departure

14. to encourage a customer to consider buying a higher-priced product or service

than originally anticipated

15. the person who handles incoming and outgoing calls, locates registered

guests and management staff, deals with emergency communication, and assists the

desk clerk and cashier when necessary