WorksheetsExam 1
Total questions: 30
Worksheet time: 16mins
A processor, or CPU, typically has a fan along with which of the following mounted on top of it to keep it cool?
Power Supply
Heat Sink
RAM
Transister
Which electronic component below has a dual voltage selector switch?
HDD
PSU
RAM
Processor
Which of the following is used to keep the motherboard from contacting the case, preventing a short?
Standoffs
Headers
Retention Screws
Case Screws
Which of the following provides ports to allow a laptop to easily connect to a full-sized monitor, keyboard, and other peripheral devices?
Docking Station
Battery Pack
Optical Drive
All-in-one
What type of connector requires very little force for insertion?
FRU
ZIF
PCI
IDE
Select the socket below that is not an AMD socket:
FM2
AM3+
Socket 940
LGA1151
Which of the following can be used to encrypt all the contents on a hard drive?
Bitlocker
LoJack
Power on Password
Virtualization
Which of the following is NOT a good reason to flash a motherboard’s BIOS?
Issues with system during the boot sequence
Motherboard features are no longer working properly
Computer case has been replaced
New processor support provided by update
A technician has determined that a laptop keyboard will need to be removed in order to replace the laptop’s CPU cooling fan. Which of the following steps will most likely be required before the technician can remove the keyboard from the laptop? (Select TWO.)
The keyboard backlight will need to be toggled off by using the appropriate Fn keys.
The keyboard cable(s) will need to be disconnected from the ZIF socket(s).
The keyboard cable(s) will need to be disconnected from the CPU socket(s).
The keyboard bezel will need to be removed.
Molly, an end user, connects an external monitor, external keyboard and mouse, and a wired network cable to her laptop while working in the office. She leaves the office frequently to meet with customers and takes the laptop with her. Disconnecting and reconnecting these external connections has become inconvenient.Which of the following devices will allow the user to disconnect and reconnect the laptop to the external connections with the least amount of effort? (Select TWO).
USB to RJ-45 dongle
Expansion card
Port replicator
Docking station
A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists. Which of the following is the first step you should take to assist the user in resolving this issue?
Inform the user she will need to return the laptop so you can replace the internal Wi-Fi card and verify wireless functionality.
Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network.
Instruct the user on how to reseat the internal mini-PCIe wireless adapter and try to connect to the wireless network.
Ask the user to turn on the laptop’s airplane mode and attempt to reconnect to the wireless network.
Brandon purchased a new processor online as an upgrade. When he purchased the processor, he made sure that it used the same socket his computer’s motherboard used. But he did not check to see whether the motherboard chipset was compatible. What will happen if you install a processor on a motherboard that can fit the socket but is the wrong chipset?
Damage to both the processor and the motherboard.
The computer will work fine.
The computer will power on but will fail POST.
You will not be able install the processor in the wrong motherboard.
You purchase a new desktop computer that does not have wireless capability, and then you decide that you want to use a wireless connection to the Internet. What are the two least expensive ways (choose two) to upgrade your system to wireless?
Trade in the computer for another computer that has wireless installed
Purchase a second computer that has wireless capability.
Purchase a wireless expansion card and install it in your system.
Purchase a USB wireless adapter and connect it to the computer by way of a USB port.
You disassemble and reassemble a desktop computer. When you first turn it on, you see no lights and hear no sounds. Nothing appears on the monitor screen. What is the most likely cause of the problem?
A memory module is not seated properly in a memory slot.
You forgot to plug in the monitor’s external power cord.
A wire in the case is obstructing a fan.
Power cords to the motherboard are not connected.
Sara works in the IT department for a large retail store. She has been testing a theory about why an error message keeps popping up on a coworker’s computer when he tries to start Windows. She has hit a wall and doesn’t know where to look next. Sara feels very frustrated with the problem.
What should Sara do to help work out the solution?
Divide and conquer.
Don’t assume the worst.
Take a break and come back later.
Write down everything.
Landon starts his computer and receives the error message, “Hard drive is not found.” In a panic, he calls you because he did not back up his data and has numerous important files on his hard drive. During your investigation, Landon tells you he was watching a movie on his computer the previous night. What might be the problem with Landon’s computer?
Boot priority is set to the DVD drive.
CMOS RAM has lost power and reset to defaults.
POST failed.
Motherboard needs to be replaced.
You decide to add three new hard drives to your computer so that you can increase the amount of storage on it. When you install the hard drives, you find enough SATA connections on the motherboard, but it is short one SATA power connector.
What is the easiest way to add a SATA power connector to the system?
Use a Molex to SATA power adapter.
Purchase a new power supply.
Purchase a new power supply.
You will not be able to add the SATA hard drive.
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?
Distended capacitors
Wrong BIOS time
POST code beeps
Continuous Freezes
A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.
Which of the following is the BEST way to proceed?
Replace the screen with a non-OEM.
Document and label the cable and screw locations.
Update the firmware on the device before repairing it.
Wait for the vendor to provide more information.
Which device would commonly be found in a laptop?
Mouse
Barcode Scanner
Touchpad
Signature Pad
Which of the following are important suggested Internet search tips? (Choose two.)
Try another search engine if the first one does not provide satisfactory results.
Use as many common words as possible, like the, in, at, or for.
Put quotation marks around two or more words that might be found consecutively in output.
Use as few words as possible.
Where can you find RAM in a desktop computer?
inside the power supply
inserted into the motherboard
below the keyboard
in a KVM
Which port uses an RJ-45 connector?
Modem
Ethernet
Lightening
S/PDIF
Which expansion slot is best for a video card in a desktop computer?
PCIe
PCI
USB
AGP
A motherboard has a PCIe x16 expansion slot. Which PCIe adapter(s) will fit in this slot? (Select any
that apply.)
x32
x2
x4
x8
x16
What determines whether a motherboard can use a specific model of RAM or type of memory, such
as DDR3 or DDR4?
CPU
chipset
PCIe standard
processor speed
A computer is being used in a medical office. For security reasons, the technician has been asked to
reasonably ensure that no one attaches any external media. What would the technician probably do?
Password protect the BIOS/UEFI and disable unused ports.
Swap out the motherboard for one that doesn't have extra ports
Assign user rights through user passwords on the computer
Encrypt the hard drive
A technician keeps having to configure the date and time. What component is suspect?
CPU
BIOS/UEFI
CMOS Battery
Chipset
Which program is commonly used to verify that a new piece of hardware is recognized by the operating
system, functions, and the system resources assigned?
BIOS/UEFI
CMOS
Manufacturer provided application
Device Manager
Which of the following peripheral types is MOST likely to be used to input actions into a PC?
Optical Drive
Mouse
Monitor
Webcam
