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Eng 103

Total questions: 120

Worksheet time: 1hrs 8mins

Name
Class
Date
1.

The message is __% spoken word

a)

7

b)

38

c)

55

d)

6

2.

The message is __% tone of voice

a)

7

b)

38

c)

55

d)

6

3.

The message is __% body language

a)

7

b)

38

c)

55

d)

6

4.

types of nonverbal communication do NOT include

a)

contempt

b)

hostility

c)

affection

d)

anger

5.

7 universally accepted emotions does NOT include

a)

anger

b)

surpise

c)

laziness

d)

disgust

e)

happiness

6.

good eye contact does NOT mean

a)

respect

b)

willingness to listen

c)

keep communication open

d)

willingness to speak

7.

good eye contact does NOT mean

a)

respect

b)

willingness to listen

c)

keep communication open

d)

willingness to speak

8.

not having good eye contact generally does NOT mean

a)

anxiety

b)

defenselessness

c)

aviodance

d)

disruption

9.

nonverbal communication

a)

sending and receiving wordless messsages

b)

exchange of information using words

10.

verbal communication

a)

sending and receiving wordless messsages

b)

exchange of information using words

11.
Receiver
a)
creates the message
b)
analyzes the message
c)
route of message
d)
changes the message
12.
Source
a)
creates the message
b)
analyzes the message
c)
route of message
d)
changes the message
13.
Message
a)
creates the message
b)
verbal or nonverbal stimuli
c)
route of message
d)
changes the message
14.
Communication is the act of transmitting
a)
True
b)
False
c)
Who cares
d)
no
15.
Nonverbal Communication is sending and receiving word messages
a)
True
b)
False
16.
In understanding the message ____% is body language, ____% is tone of voice
a)
55, 38
b)
38, 55
c)
52,45
d)
83,56
17.
The message must be clear and concise
a)
True
b)
False
18.

Conversation skills in a professional settings include (check all that apply)

a)

tone of voice

b)

being clear

c)

being concise

d)

using slang

19.
Non-therapeutic communication 
a)
denies the patient the right to make their own decisions
b)
indicates that you are paying attention
c)
gets interaction started
d)
informs the patient
20.
What is not a part of therapeutic communication?
a)
Listening
b)
Silence
c)
Reflection
d)
Cliches
21.

what is not an example of being gender bias?

a)

all nurses are female

b)

all doctors are male

c)

all nurses are male

d)

all doctors are female

22.
If you spent time before class talking to a friend, texted a friend last night after you finished your homework, emailed your sister in another city, snap chatted with your best friend, and by reading this question on Quizizz, you are doing this.
a)
transportating
b)
speaking
c)
communicating
d)
dreaming
23.
What should you do if you have an important idea?
a)
keep it to yourself
b)
share it with a friend
c)
write it down
d)
share it with a local newspaper
24.
How does technology affect the way people communicate?
a)
it allows people to communicate with others quickly and at a low cost
b)
it makes people less motivated to communicate with others
c)
it does not affect the ways people communicate
d)
it makes it difficult to maintain privacy when communicating with others
25.
Guglielmo Marconi was only 21 years old when he increased the distance that radio signals could be sent without wires.
a)
True
b)
False
26.
"Watson, come over here - I need you." were the first words spoken over a telephone.  Who said these words when he invented the first phone?
a)
Guglielmo Marconi
b)
Alexander Graham Bell
c)
Christopher Sholes
d)
Samuel Morse
27.
Of the four inventions listed, why are the telegraph and typewriter no longer things that people use?
a)
they were both expensive and dangerous to use
b)
the only people who knew how they worked died a long time ago
c)
other inventions such as the telephone and computers have made it useless
d)
they both required several people to operate 
28.
Christopher Sholes invented the ___________ in 1868 and changed the way people communicate.
a)
telephone
b)
telegraph
c)
typewriter
d)
computer
29.
The “e” in “email” stands for what?
a)
express
b)
electronic
c)
easy
d)
eager
30.
The simplest way to communicate is to 
a)
send an e-mail
b)
text someone
c)
open your mouth
d)
snap chat
31.
Which of these is not a way of communicating?
a)
internet
b)
driving your car
c)
watching the news
d)
writing a letter
32.
 The code used in telegraphs that has dashes and dots is called...
a)
Morse Code
b)
Samuel Code
c)
Sholes Code
d)
Bell Code
33.
Before Samuel Morse invented the telegraph, the fastest way to send messages was by ____________. 
a)
car
b)
airplane
c)
horseback
d)
bicycle
34.
There are hundreds of _____________________________ orbiting the Earth. They carry our voices from one place to another when we call on the telephone.
a)
satellites 
b)
telephone wires
c)
signals
d)
space stations
35.
IT employees specialize in software creation, programming, database, web design, and hardware maintenance.  IT stands for ...
a)
Important technicians
b)
Information technology
c)
Informal teachers
d)
Important tools
36.
Between 1900 and 1902, on Roanoke Island, near where Sir Walter Raleigh's colonists settled, a Canadian guy experimented with sending the human voice over radio waves.  Who was this?
a)
Guglielmo Marconi
b)
Reginald Fessenden
c)
Christopher Sholes
d)
William Sydney Porter
37.

Communication is defined as: the exchange of information, feelings, thoughts, or ideas.

a)

True

b)

False

38.

One element of communication includes:

a)

sender

b)

smiling face

c)

deaf person

39.

Communication involves the following elements:

a)

sender

b)

message

c)

receiver

d)

feedback

e)

all the above

40.

Which of the following is an example of a rule for effective communication:

a)

The message must be clear

b)

Sender must deliver the message clearly and concisely

c)

Receiver must be able to hear and receive the message

d)

all the above

41.

Touch is a form of communication we talked about in class?

a)

True

b)

False

42.

Which of the following is a barrier to communication?

a)

Deafness

b)

Blind

c)

Aphasia

d)

All the above

43.

Claudia goes to the doctor's office with her 12 year old daughter. Claudia speaks only German. Her daughter speaks German and English. The doctor needs to explain, to Claudia, how to take her new medicine. Which of the following is the best intervention for the doctor to use in order to communicate this information with Claudia?

a)

use written material

b)

use a picture board

c)

use a licensed medical interpreter

d)

use her daughter to relay the information

44.

Choose ALL the appropriate ways to overcome the communication barrier of a person with aphasia/speech impediment:

a)

encourage them to take their time

b)

ask short answer questions

c)

speak slowly and clearly

d)

use braille

45.

Choose ALL the interventions you would use in order to communicate with a patient who is deaf:

a)

use writing material

b)

use sign language

c)

use braille

d)

face them so they can read your lips

46.

In some cultures it't not acceptable to look another person in the eyes. They consider it rude.

a)

True

b)

False

47.

It's important when you're communicating with someone to not send mixed messages. A mixed message is when your words say one thing but, your body language says another:

a)

True

b)

False

48.

Active listening involves:

a)

asking questions

b)

repeating back what the other person said

c)

making eye contact

d)

all the above

49.

When communicating with someone whose in a psychological crisis it's important to:

a)

not tell them they're wrong

b)

remain professional and calm

c)

avoid arguing with them

d)

all the above

50.

Communication involves conveying a message from one person to another through:

a)

writing

b)

speech

c)

tone of voice

d)

all the above

51.

Effective communication involves:

a)

speaking

b)

listening

c)

facial expressions

d)

all the above

52.

Assertive speakers are those who share honest expressions of his/her own feelings, needs and wants while respecting those of others:

a)

True

b)

False

53.

Examples of effective listening skills include:

a)

eye contact

b)

facing the person who's speaking

c)

asking questions

d)

all the above

54.

Which of the following are examples of poor listening skills: (choose all that apply)

a)

looking at the floor while someone is speaking to you

b)

texting on your phone

c)

making eye contact

d)

asking questions

55.

Effective communication skills are only important now, while your in school:

a)

True

b)

False

56.

Understanding and developing effective communication skills is helpful now, as a student, and will be helpful later in life:

a)

True

b)

False

57.

What is communication?

a)

Two people talking

b)

Asking questions

c)

Expressing information that is clearly understood

d)

Expressing information that is not clearly understood

58.

When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.

a)

good

b)

misunderstood

c)

effective

d)

confusing

59.

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

a)

verbal communication

b)

nonverbal communication

60.

65% of communication is ______________________.

a)

verbal

b)

nonverbal

61.

True or False?

Sometimes our body language can send a message that is different from what we meant to say.

a)

True

b)

False

62.

What is a misunderstanding?

a)

when two people agree on something

b)

when someone takes something in a way that it was not meant to be taken

c)

a fight

d)

a disagreement

63.

What is one way to avoid a misunderstanding?

a)

send the same verbal and nonverbal message

b)

be specific

c)

ask questions

d)

all of the above

64.

True or False?

Asking questions dramatically improves your understanding.

a)

True

b)

False

65.

What is the player's name on first base?

a)

What

b)

I Don't Know

c)

Who

66.

What is the player's name on third base?

a)

What

b)

I Don't Know

c)

Who

67.
When you actively listen to someone, it helps you understand the message they are communicating.
a)
true
b)
false
68.
Developing good listening skills helps us to .....
a)
understand others better
b)
see better
69.
Interrupting someone while they are talking shows GOOD listening skills
a)
True
b)
False
70.
Paying attention to what someone is saying shows good listening skills
a)
True
b)
False
71.
Trying to imagine what the other person is feelings shows good listening skills
a)
true
b)
false
72.
Empathy is the ability to...
a)
understand and share the feelings of others
b)
choose the best path to walk on
73.
Having empathy for someone means you are actively listening to them
a)
true 
b)
false
74.
Which one is a way to nonverbally send the message that you are listening?
a)
keep eye contact with the person speaking
b)
looking away from the person talking
75.
Which one is a way to nonverbally send the message that you are listening?
a)
have your back turned to the person speaking
b)
face the person speaking
76.
Showing you are interested in what a person is saying shows that you are listening.
a)
false
b)
true
77.
Nodding your head and smiling sends the nonverbal message that you are listening.
a)
true
b)
false
78.
Giving feedback to a person that you are listening to helps the conversation to continue naturally.
a)
true
b)
false
79.
Giving feedback to someone you are listening to can be through oral or nonverbal communication. 
a)
false
b)
true
80.
An example of giving positive feedback to someone you are listening to is....
a)
agree with them
b)
check the time 
81.
Asking clarifying questions is a way to give positive feedback to someone you are talking to.
a)
false
b)
true
82.
Checking your phone while listening to someone shows that you are listening.
a)
true
b)
false
83.
A good listening skill is to be patient and wait until the speaker is completely finished talking.
a)
true
b)
false
84.
Paying attention to a person's nonverbal messages is another way to listen to them.
a)
true
b)
false
85.
Listening is important because....
a)
your teacher tells you to do it
b)
it helps you understand the message other people communicate
86.

It is a one way activity in which information flows from the sender to the receiver.

a)

Transactional Communication Model

b)

Interactive Communication Model

c)

Linear Communication Model

87.

It presents a communication not only as a two-way process but also as a simultaneous activity.

a)

Interactive Communication Model

b)

Linear Communication Model

c)

Transactional Communication Model

88.

It presents communication as a two-way process in which the receiver gives feedback to the sender.

a)

Transactional Communication Model

b)

Linear Communication Model

c)

Interactive Communication Model

89.

Which of the following are the models of communication?

a)

Interactive Model

b)

Linear Model

c)

Two way Model

d)

Transactional Model

90.

Checklist:

What are the elements found in linear model?

a)

sender

b)

feedback

c)

channel

d)

noise

91.

Checklist:

What are the elements found in interactive model?

a)

receiver

b)

sender

c)

channel

d)

environment

92.

Checklist:

What are the elements found in Transactional Model

a)

feedback

b)

physical

c)

psychological

d)

message

93.

It is the medium through which a message is delivered.

a)

receiver

b)

noise

c)

channel

d)

environment

94.

Linear model presents communication as a _____________ activity.

a)

two way

b)

one way

c)

simultaneous

95.

Transactional model presents a communication as a two way but ___________ activity

a)

two way

b)

one way

c)

simultaneous

96.

What is the BEST definition of Oral Communication in Context?

a)

Communicating with others orally should depend on a situation given.

b)

One's means of communicating should be dictated by the setting he is in.

c)

Oral communication means having the ability to relay and receive messages using one's mouth.

d)

The process of communicating with others depends on its surrounding factors.

97.

What is the most important part in the model of communication proposed by Aristotle?

a)

Message

b)

Receiver

c)

Setting

d)

Speaker

98.

How does setting affect the message of the speaker?

a)

The speaker base his message depending on the setting at hand.

b)

The speaker dictates the setting on how he will deliver his message.

c)

The speaker looks for a setting which fits his message for better understanding.

d)

The speaker needs to set the atmosphere.

99.

Shannon-Weaver's Model of Communication is also known as (a)   .

100.

Shannon-Weaver introduced this concept which could occur anytime during communication.

a)

Feedback

b)

Field of Experience

c)

Noise

d)

Signal

101.

(a)   is the knowledge shared by both speaker and the listener which makes their conversation on-going.

102.

As suggested by Schramm's Model of Communication, what makes one's background knowledge or schema important in communication?

a)

It avoids any interruptions.

b)

One's schema dictates the success of communication.

c)

The listener is able to share his own thoughts which prolongs the communication.

d)

The speaker finds it much easier to express himself without any reservations.

103.

Eugene White introduced the concept of (a)   .

104.

In White's Model of Communication, he suggested that in his model, people can say that communication starts with __________________.

a)

expressing

b)

receiving

c)

thinking

d)

transmitting

105.
What is a situation that calls for using your active listening skills?
a)
During morning announcements
b)
Watching TV
c)
Listening to Taylor Swift's new CD
d)
When a teacher explains the homework assignment 
106.
Why is it called "active listening"?
a)
You stay active rather than sitting around.
b)
It requires a lot of multi-tasking. 
c)
You use your eyes and brain as well as your ears.
d)
You look very focused. 
107.
Which one is NOT part of active listening
a)
Look at the person
b)
Encourage the person to talk
c)
Give advice
d)
Use empathy
108.
Which one is NOT one of the ways to give feedback when listening?
a)
repeat the information back
b)
give advice
c)
reflect how the speaker probably feels
d)
put their statement in your own words, to clarify. 
109.
Which is NOT a good reason to use active listening?
a)
to be a good friend
b)
to have time to think of what you want to say
c)
to make sure you understand what to do
d)
to get more information
110.
What is an important use of body language and active listening?
a)
to show you are listening
b)
to encourage the person to talk
c)
to see how the speaker is feeling
d)
all of these
111.
Why do you need to use your eyes when actively listening?
a)
you don't
b)
to observe the speaker's body language
c)
to make the speaker think you are tuned in
d)
none of these
112.
What is the first step to active listening?
a)
grunt and nod
b)
ask questions
c)
look at the speaker
d)
give feedback
113.
To understand another person's feeling about something, the least important part may be 
a)
the facial expression
b)
the words
c)
the tone of voice
d)
the posture
114.

1. According to the linear model of communication, at any given point in time a person is sending a message and receiving a message.

a)

TRUE

b)

FALSE

115.

2. The dynamic process that involves participants decoding and encoding messages is called:

a)

Linear

b)

Transactional

116.

3. We receive and respond to messages from another person at the same time that she or he is receiving and responding to us is an example of the _____________ model.

a)

Linear

b)

Transactional

117.

3. We receive and respond to messages from another person at the same time that she or he is receiving and responding to us is an example of the _____________ model.

a)

Linear

b)

Transactional

118.

6. Which of the following ideas is NOT a proposition of the Transactional Model of Julia Wood?

a)

Meaning is in people, not in words.

b)

Communication is complete once the message has been sent and received.

c)

Communication creates shared meaning.

d)

Communication involves both content and relationship dynamic.

119.

Which of the following are the models of communication?

a)

Interactive Model

b)

Linear Model

c)

Two way Model

d)

Transactional Model

120.

Checklist:

What are the elements found in linear model?

a)

sender

b)

feedback

c)

channel

d)

noise

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