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Business English Correspondence

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Which one is the focus of providing an information letter?

a)

I am applying for the position of administrative assistant.

b)

I need a job.

c)

The promotional materials you inquired about will be ready on Friday.

d)

We are sending you, under separate cover, a distribution agreement.

2.

Which one is the action of a cover letter?

a)

I saw your advertisement for an administrative assistant in the November 14 International Herald Tribune.

b)

I have the skills required. I am familiar with word processing programs.

c)

Part of our expanding product line is a mobile phone that takes and sends photos over the phone lines.

d)

I will call you on Tuesday morning to discuss the position

3.

Which one is not the opening of requesting information letter?

a)

We have learned from our supplier, Marcus Auto Parts, Inc., that you are producing a new car radio.

b)

I read the announcement in the March 17 Boston Daily News about your new digital camera

c)

What's new?

d)

In the September issue of Business Travel Express, you announced the opening of your new hotel.

4.

I would like more information about the cellular phone listed ____ your spring catalog

a)

On

b)

At

c)

From

d)

In

5.

“I am _______ to tell you that all reproductions are labeled and cannot be confused with the original Memphis furniture we produced in the 1980s.”


What is the right word for the gap?

a)

Known

b)

Received

c)

Pleased

d)

Inquiry

6.

Which one is the closing of a cover letter?

a)

Looks good, right?

b)

I look forward to working with Net Lives.

c)

I look forward to talking to you next week.

d)

I want to see you soon at the office

7.

Your colleague, Jannie Qin, told me _______ the executive assistant opening

a)

About

b)

From

c)

With

d)

By

8.

We appreciate your order.

We hope to work with you again


The right combination of those sentences is….

a)

We appreciate your order but we hope to work with you again

b)

We appreciate your order and we hope to work with you again

c)

We appreciate your order. Yet, we hope to work with you again

d)

We appreciate your order or we hope to work with you again

9.

1. Fill the gaps with the right preposition:


______ the lronGate.com Web site, I read _____ an opening _____ a receptionist.

a)

In – at – from

b)

On – about – for

c)

In – about – at

d)

From – at – on

10.

I look forward to __________ this position with you

a)

Discussing

b)

Discuss

c)

Discussion

d)

Discussed

11.

If you have any ­­­­­­­­­___________ questions, please do not hesitate to contact me directly

a)

More

b)

Further

c)

Addition

d)

Separate

12.

Which one is the action of requesting service letter?

a)

I look forward to your phone call.

b)

In addition to the meeting rooms, we will reserve five guest room

c)

I would like to confirm the information that we discussed on the phone today

d)

Are you available to meet on Thursday at 3:00?

13.

Which sentence can be clarified the following sentence: “The total is thirty-two dollars ($3.20)”?

a)

Is the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)?

b)

Please send the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)

c)

Will we need the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)?

d)

Please submit the total thirty-two dollars ($32.00) or three dollars and twenty cents ($3.20)

14.

Please e-mail the menu ______________ Wednesday morning

a)

At

b)

For

c)

Of

d)

By

15.

We expect __________________ 700 engineers and exhibitors to attend the conference. We will need one large hall for the welcome speech and fifteen break-out room each with a 50-person capacity

a)

More

b)

Approximately

c)

Confirm

d)

Available

16.

Your catalog does not make any ______ to custom orders. Our customers often want specific colors of fabric and wood. Is it possible to ____________ order these?

a)

Reference – Custom

b)

Possible – Continued

c)

Appreciate – Custom

d)

Reference – Possible

17.

Which one is not the focus of confirming a service letter?

a)

As you outlined in your fax, we can provide six large rooms equipped with microphones and speakers.

b)

As you said on the phone, you will need one room that can be made larger or smaller.

c)

As I know you need many different services for your meeting

d)

As you indicated on the phone, you are expecting between 200 and 300 people for the three-day event

18.

I would like a list ________________ rates for the meeting rooms.

a)

Of

b)

For

c)

At

d)

On

19.

Which one is the closing of confirming an order letter?

a)

If there's any way we can improve our service, please do not hesitate to tell us.

b)

We will ship the items in stock and will ship the back-ordered items no later than May 15.

c)

In our telephone conversation, I offered you a choice between 10- or 20- pound copy paper

d)

We are pleased to confirm your order for the office supplies listed in your letter of May 3

20.

Thank you for your fax and Purchase Order 6453. All of the items are in stock and will be shipped overnight as you _______

a)

Fax

b)

Additional

c)

Requested

d)

Purchased