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CAS Day 2 Review

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Below are the benefits of having a Macys card EXCEPT:

a)

20% new account discount (up to $100) for the first two days as a new Macy’s Account Holder

b)

Star Rewards Account Holder benefits, savings, and shopping events

c)

Free shipping with no minimum amount for all tier levels.

d)

No annual Account Holder fees

2.

Select all that apply: What are acceptable forms of ID for Macys card application?

a)

Nexus membership card

b)

Resident alien card

c)

Valid Passport with US address 

d)

Student ID

3.

What are some of the reasons an application would get referred?

a)

Incorrect SSN

b)

Different first name

c)

Fraud claim

d)

All of the above

4.

These are calculated from many different pieces of credit data in your credit report, so it helps us make credit decisions that are fair, objective, and consistent.

a)

FICO Score

b)

CI

c)

Rule Fin

d)

CAS

5.

This is an amendment to the Fair Credit Reporting Act and was added primarily to protect Customers from identity theft.

a)

FICO

b)

FACTA

c)

FCRA

d)

SSN

6.

A FACT Act alert will not be noticeable on the account until you attempt to process one of these four conditions. Select all that apply

a)

Addition of an Authorized User (including modifying/changing an existing Authorized User’s name)

b)

Adding a secondary cardholder.

c)

Card request

d)

Opening or reopening an account

7.

This FACTA alert is added when a consumer believes that their identity may have been compromised but they have no concrete evidence.

a)

Initial

b)

Extended

c)

Military

8.

This FACTA alert is added when a consumer provides concrete evidence that their identity has been compromised

a)

Initial

b)

Extended

c)

Military

9.

Which of the following represents a good credit score?

a)

350

b)

576

c)

7

d)

622

10.

Which of the following items on a Credit Bureau Report are important to review? Select all that apply.

a)

Payment History

b)

SSN

c)

FACTA Alerts

d)

Employment History

11.

This is is a platform system which provides the ability to access multiple applications from the Landing Page since it is accessible at all times.

a)

CI

b)

Rule Finder

c)

Innovis

d)

Lexis Nexis

12.

Also contains “Brand” field

Anytime that you need to update the customer’s information, like name, SSN, DOB, ect., it will be done on this CI tab.

a)

Persistent Window

b)

Correspondence

c)

Notes

d)

Application Info

13.

Credit Initiation will automatically default to this tab when an application is in an approved, declined, pended w/letter, and canceled status.

a)

Correspondence

b)

Final Summary

c)

Suspect

d)

Tools

14.

Use this tab to view results of potential suspect matches retrieved from the internal suspect database and compare the suspect details with application information for possible matches.

a)

Relationship

b)

Correspondence

c)

Persistent Window

d)

Suspect

15.

Credit Acquisition Specialists assist both customers and sales associates. This department is under the Credit Services umbrella

a)

TRUE

b)

FALSE