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Review Quiz

Total questions: 30

Worksheet time: 16mins

Name
Class
Date
1.

Which of the following is the characteristic of a business?

a)

Production

b)

Exchange or sale

c)

Risk element

d)

All the above

2.

Oil refinery and sugar mill are classified under which industries?

a)

Primary

b)

Secondary

c)

Tertiary

d)

None of the above

3.

Identify the activity which does not support trade?

a)

Banking

b)

Warehousing

c)

Insurance

d)

Manufacturing

4.

In which business, the support service activities are categorized?

a)

Commercial industries

b)

Primary industries

c)

Secondary industries

d)

Tertiary industries

5.

In business, why it is essential to make a profit?

a)

It provides a return to investors.

b)

It provides funds for future extension

c)

It increases the reputation of a company

d)

All the above

6.

The exchange of goods and services without the use of money ______.

a)

service

b)

consumer

c)

producer

d)

barter

7.

The barter system is the exchange of goods and cash.

a)

True

b)

False

8.

There are no problems faced when people are using the barter system.

a)

True

b)

False

9.

Which of the following person is a producer of goods

a)

Hairdresser

b)

Manufacturer

c)

Surveyor

d)

Garbage collector

10.

Which of the following is one of the three functions of money?

a)

scarcity

b)

portability

c)

divisibility

d)

store of value

11.

Medium of exchange:

a)

Money is accepted in exchange for goods/services

b)

Money is a measurement of value

c)

Money can maintain value over time

12.

Easily transferred from one person to another, to make the exchange of money for goods/services easier

a)

Durability

b)

Divisibility

c)

Portability

d)

Scarcity

13.

What is a passport/visa?

a)

Travel documents required for international travel.

b)

A credit card.

c)

Travel documents required for domestic travel.

d)

A pass to get on a boat.

14.

What is domestic travel?

a)

Travel outside the home country.

b)

Travel inside the home country.

c)

Traveling and visiting a new area.

d)

Travel to Canada.

15.

What is tourism?

a)

Act of traveling and visiting a new area.

b)

Act of visiting your own city.

c)

Act of traveling to school and back.

d)

Act of taking a tour around down town.

16.

Meeting the needs of guests with kindness and goodwill.

a)

hospitality

b)

host

c)

recreation

d)

franchise

17.

Businesses that physically move travelers from one place to another.

a)

travel package

b)

travel industry

c)

lodging

d)

tourism

18.

How do you handle a difficult customer who comes into the store for help?

a)

Pass off the customer onto other TSI student

b)

Hear customer out, calm customer and resolve situation

c)

Be disrespectful back to the customer

d)

Avoid interacting with the customer

19.
Exceeding customer expectations which leaves the customer feeling valued is an example of? 
a)
Exceptional Customer Service
b)
Good Customer Service
c)
Satisfactory Customer Service
d)
Poor Customer Service 
20.
Identify the benefits of good customer service to the business.
a)
Customers who did not enjoy their experience, will recommend the business to friends.
b)
Customers who enjoy their experience, will spend more money.
c)
The business will not expand.
d)
The business will get bad reviews.
21.

Communication can be defined as the exchange of information, feelings, thoughts and ideas.

a)

True

b)

False

22.

What type of communication is this?

a)

verbal

b)

nonverbal

23.

True or False?

Marketing includes advertising, selling, and delivering products to consumers.

a)

True

b)

False

24.

Asking survey questions aimed capturing needs, values, attitudes, behaviors and demographics.

a)

ADVERTISING TESTING

b)

BRAND AWARENESS AND REACH

c)

MARKET SEGMENTATION

d)

PRODUCT TESTING

25.

Marketing communication that employs an openly sponsored, non-personal message to promote or sell a product, service or idea.

a)

ADVERTISEMENT

b)

ADVERTISING

c)

DISPLAY ADS

d)

SOCIAL MEDIA ADS

26.

Based in the customer's perception alone.

a)

Brand Identity

b)

Brand Image

c)

Brand Recall

d)

Brand Recognition

27.

Product

a)

The cost to the buyer of goods or services

b)

Informing customers about products and persuading them to buy them

c)

Where goods or services are available

d)

Goods or services that are sold

28.

Price

a)

Informing customers about products and persuading them to buy them

b)

The cost to the buyer of goods or services

c)

Where goods or services are available

d)

Goods or services that are sold

29.

Promotion

a)

The cost to the buyer of goods or services

b)

Where goods or services are available

c)

Informing customers about products and persuading them to buy them

d)

Goods or services that are sold

30.

Place

a)

Informing customers about products and persuading them to buy them

b)

The cost to the buyer of goods or services

c)

Goods or services that are sold

d)

Where goods or services are available