WorksheetsAD S2 G360's Week10 -2021
Total questions: 30
Worksheet time: 35mins
(UNIT - 15 )
If a process fails, most operating system write the error information to a ---------- .
Another running file.
Log File
Recently used file
New File
(UNIT - 15 )
Error which can be handle by operating system is
power failure
lack of paper in a printer
connection failure in a network
All of these
(UNIT - 15 )
All of the following are application softwares except
WINDOWS 11
PHOTOSHOP
POWERPOINT
MS TEAMS
Should you make changes immediately to a specific service or product after receiving a negative feedback? What should be done instead? - UNIT 10
No, cross check and discuss with the authorities and make changes if needed.
Yes. Make changes immediately.
None
Do you think that all the feedback you receive after a specific service is going to be positive? - unit 10
Yes
No
____________is the information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement. unit 10
Instructions
Training
Feedback
None
Which of the following is not true about training? - unit 10
It is a short-duration exercise.
It is technical in nature.
It is primarily for managers and executives.
It is concerned with specific job skills.
To select the content of your presentation, you should know: - UNIT 10
The audience’s needs
The available material
The time limit
Your purpose
__________________________Check the Obvious and Check Simple Things First.
Troubleshooting rules
internet rules
marking rules
As you divide a large problem into smaller components, you can each _____________________component separately.
follow
analyse
divide
Identify following picture.
powersupply
RAM
motherboard
The PC appears “dead”—no indicator lights and no spinning drive or fan.____________________
pc problem
internet problem
electrical problem
Identify the picture.
capacitor
battery
powersupply
(UNIT - 15 )
Which of the following opeerating system is better for implementing a Client-Serrver Network ?
WINDOWS 95
WINDOWS 98
WINDOWS 2000
MS DOS
(UNIT15)
In the GUI, the window that is currently in use is called the
top window
active window
biggest window
framed window
An advert that suddenly appears on a screen without you searching for it
firewall
pop-up
IP address
wireless
A network security system used to restrict external and internal traffic.
firewall
browser
password
attachment
Logic based question: There is problem in the printer. The toner powder is loose and misplaced. How to fix the problem?
Clean the inside of printer to remove any toner particles and replace the toner cartridge
Clean the cables and power supply of printer as the toner powder will spread here
Replace toner cartridge with ink cartridge and clean the fuser unit inside printer.
Logic based question: There is problem in the printer. The toner powder is loose and misplaced. How to fix the problem?
Clean the inside of printer to remove any toner particles and replace the toner cartridge
Clean the cables and power supply of printer as the toner powder will spread here
Replace toner cartridge with ink cartridge and clean the fuser unit inside printer.
Logic based question: There is a problem of blank pages in printer, how to fix it?
Check if ink is low and replace cartridge
Check if power supply is connected
Re-install printer driver
Logic based question: If the characters transferred to the paper are not clear and sharp, the problem is with
Transfer roller
Drum
Fuser
Logic based question: What happens if some of the toner particles remain in the printer after print job is finished?
The toner will fall out of the printer
The cleaning blade will clean the remaining toner
The fuser will melt this toner
What are the different types of upgrades possible with peripherals?
Connectivity, Compatibility, Speed, Realignment
Speed, Capacity, Connectivity, Realignment
Compatibility, Speed, Reliability, Capacity
The help desk activities of a local organisation are now being provided by an overseas company. What is this an example of?
Outsourcing
Leasing
an external client
an internal client
What is the best way to gather information about a problem?
Direct questioning
Fault logs
knowledge base
FAQs
What is the best way to identify what a user needs?
Direct questioning.
Online survey.
Questionnaire.
Online forum.
What is the most common question asked when trying to resolve client’s issue?
Last actions taken.
operating system used.
type of connection.
software and hardware used.
