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Public Safety II 911

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

1.A 9-1-1 Officer can be found guilty of willful neglect (gross negligence) if they fail to follow agency procedures during a 9-1-1 call

a)

True

b)

False

2.

Tipping off someone about a criminal investigation is a misdemeanor

a)

True

b)

False

3.

– If you query the state teletype system to check a license plate or a criminal history for a friend who is not in law enforcement, you can be prosecuted for a felony

a)

True

b)

False

4.

List the three branches of the federal government:

a)

Executive,Legislature, Judiciary

b)

Profissiona;, District, Criminal

c)

Judiciary, Criminal, FBI

d)

Legislature, Congress, Excutive

5.

Petty theft is a felony.

a)

True

b)

False

6.

Aggravated assault and/or battery is a felony.

a)

True

b)

False

7.

The typical full-time fire department (from the course manual) is typically segmented by the following method:

b. District, battalion, company

a)

District, battalion, company

b)

Company Batillion District

c)

Batillion, Fire department, Response area

d)

District, Area, Company

8.

The first priority of the 9-1-1 Officer on an emergency call is to:

a)

Obtain and verify the location of the emergency

b)

Determine the type of call

c)

Stay on phone with Caller

d)

Safety of Responding personnel

9.

The three basic elements of a telecommunication system are:

a)

Transmitter, transmission medium, receiver

b)

Receiver Transmitter, Transmission Medium

c)

Transmitter, Radio, Reciever

d)

Caller, Reciever, Message

10.

List the two emergency response modes:

a)

Emergency Response & Non-Emergency Response

b)

Alarm Response, Medical Response

c)

Fire Code alarm, Non emergency response

d)

10-18 & Emergency response

11.

List two enhancements to a basic 9-1-1 system that makes it an Enhanced 9-1-1(E9-1-1):

Automatic Numbering Identification (ANI) Automatic Location Identification (ALI) Others can apply such as AVL, CAD, etc

a)

Automatic Numbering Identification (ANI) & Automatic Location Identification (ALI)

b)

Automatic Numbering Identification (ANI) & Adavanced Radio Communications

c)

Transmitter Technology & Cell phones

d)

Personnel caller central Points

12.

The person who sends information

a)

Sender

b)

messenger

c)

Caller

d)

Reciever

13.

The content of the information sent by sender

a)

Message

b)

Call back number

c)

Answers

d)

Feed back

14.

The response from receiver back to sender which the sender uses to ensure understanding

a)

Feedback

b)

Message

c)

Caller ID

d)

Information

15.

The person who receives the information sent

a)

Receiver

b)

Messenger

c)

Firefighter

d)

Feedback

16.

The second priority of the 9-1-1 Officer on an emergency call is to:

a)

Determine the type of call

b)

Location of call

c)

Safety of personnel

d)

Stay on phone with caller

17.

Select the types of TDD calls a call taker may receive

a)

All of the above

b)

none

c)

yes

d)

No

18.

PSAP’s may provide TDD equipment at only a limited number of positions, such as, at only a supervisor’s position, or at only one decided call taker’s line.

a)

True

b)

False

19.

PSAPs that have ANI and ALI on the non-TDD lines must ensure that TDD calls have the same access to enhanced features as do voice telephone calls

a)

True

b)

False

20.

Direct access means

a)

PSAPs can directly receive TDD calls without relying on an outside relay service or third-party services

b)

callers can directly receive TDD calls without relying on an outside relay service or third-party services

c)

Receivers can directly receive TDD calls without relying on an outside relay service or Second-party services

d)

Call centers can directly receive TDD calls without relying on an outside relay service or First-party services