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Worksheets

GUEST CYCLE

Total questions: 12

Worksheet time: 4mins

Name
Class
Date
1.

Guest's likes the location & selects the hotel.Which stage is this part of ?

a)

Pre-Arrival

b)

Arrival

c)

Occupancy

d)

Departure

2.

Rooming of a guest.Which stage of guest cycle should be included?

a)

Pre- Arrival

b)

Arrival

c)

Occupancy

d)

Departure

3.

After reviewing his bills,guest informs that his bills have to be sent to company.Which stage of guest cycle should it be part of?

a)

Pre- Arrival

b)

Arrival

c)

Occupancy

d)

Departure

4.

Guest luggage is tagged.What stage of guest cycle should be it included?

a)

Pre- Arrival

b)

Arrival

c)

Occupancy

d)

Departure

5.

Wheel chair is requested by guest on booking.which stage of guest cycle is it part of?

a)

Pre- Arrival

b)

Arrival

c)

Occupancy

d)

Departure

6.

Feedback form offered to guest by cashier Which stage of guest cycle should it be included?

a)

Pre Arrival

b)

Arrival

c)

Occupancy

d)

Departure

7.

Room key deposited at reception on the way out of the hotel Which stage should it be included?

a)

Pre- Arrival

b)

Arrival

c)

Occupancy

d)

Departure

8.

Guest wants duplicate bills as he has lost them.Which stage of guest cycle should it be part of ?

a)

Pre-Arrival

b)

Arrival

c)

Occupancy

d)

Departure

9.

Guest is allergic to dust ,room to be checked prior to assigning.Which stage of guest cycle it is part of?

a)

Pre- Arrival

b)

Arrival

c)

Occupancy

d)

Departure

10.

Foreign currency exchange.should be part of which stage in guest cycle?

a)

Pre-Arrival

b)

Arrival

c)

Occupancy

d)

Departure

11.

DND tag placed in the room. Which stage should it be part of guest cycle?

a)

Pre- Arrival

b)

Arrival

c)

Occupancy

d)

Departure

12.

Guests wishes to purchase concert tickets .Which stage will this request be included

a)

Pre -Arrival

b)

Arrival

c)

Occupancy

d)

Departure