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WorksheetsPOP QUIZ OBM345
Total questions: 20
Worksheet time: 15mins
Which of statement below best describe AUTHORITY?
Obligation that those who have been asked by manager to do something and do as being asked.
Ability of an individual to delegate authority.
Ability of an individual to inform others of what he or she expects them do and will do
Ability of an individual to submit his or her work on time.
It refers to the organizational principle which indicates that an employee should be directly responsible to only one supervisor.
Chain of Command
Span of Control
Work Assignment
Unity of Command
One of the advantages of centralization is
work methods and procedures are carried out more uniformly.
the technical nature of some work cannot be efficiently accommodated.
the confidential status of materials cannot always be maintained.
centrally locating an activity may result in more employee time being consumed.
Following are elements that make objective tend to be more meaningful EXCEPT
are written in the context of outcomes
contain a time reference.
are understood and acceptable by employees.
are challenging but not attainable.
Decentralization means that
decision tend to be made at or near the top of the organization
a manager may delegate many activities to a lower-level subordinate.
places related activities under jurisdiction of several individuals throughout the organization.
similar activities found throughout an organization are placed under the jurisdiction of one individual.
Choose the CORRECT statement about Employee Empowerment.
When they are empowered, they are encouraged to participate as much as possible in making decision.
They are allowed to take all actions without their supervisors approval.
Older management practices attempted to motivate employees with such intrinsic rewards as money.
Empowerment is an extrinsic system that is more effective because it instills in employees pride in their workmanship.
The principles that represents a series of superior-subordinate relationships from the highest to the lowest position in the organization is
span of control.
unity of command.
chain of command.
authority and responsibility.
Which of the following statement is TRUE about the use of grapevine to the management?
It is used to transmit official messages.
It is based on chain of command.
It is recognition and socialization for employees
It is based on formal organization develops over time to meet the employees human needs.
The statements below are common reasons why supervisor avoid from delegating authority EXCEPT?
Lack of confidence in their subordinates.
Always believe that they can stay on top by doing it.
Lack in technical competence.
Lack understanding of the nature of supervisory role.
The absence of clearly defined job duties and responsibilities makes it more difficult to hold an employee accountable for unsatisfactory performance. This statement is refer to
Work Assignment
Unity of Command
Employee Empowerment
Interrelated Function
Planning is one of the Administrative Office Manager functions that
ensure that operating results conform as closely as possible to the plans made for the organization.
analyze relevant information from both past and the present and assessing probable developments of the future so a course of action may be determined.
bring together all economic resources to form a controllable unit.
ensure that operating results conform as closely as possible to the plans made for the organization.
He believed that there is one best way of doing everything, whether it be using a shovel or filing a piece of paper. This approach was owned by
Max Weber
William Ouchi
Frederick W. Taylor
William H. Leffingwell
With technical skills, it enables an Administrative Office Manager to
use existing knowledge in order to acquire additional knowledge.
analyze wide variety of situation both technical and nontechnical, as a prelude to solve problem.
work through and with others , including subordinates, peers and supervisors.
better understand the nature of various operations and tasks for which he or she has responsibility.
This role requires an Administrative Office Manager to deal professionally with his or her subordinates, peers and supervisors professionally
Interpersonal roles
Technical roles
Decision-making roles
Information management roles
Integrating employees of different background into the organization's workforce is among the challenges that an Administrative Office Manager faces in
culturally diverse workforce.
globalization.
change agent.
government regulations.
Following are the challenges facing by the Administrative Office Manager EXCEPT
globalization
economic
productivity
technology
Skills that enable the Administrative Office Manager to understand certain operation or tasks is
human skills
technical skills
conceptual skills
competitive skills
All of the following are the tools used to measure current operating performance in Total Quality Management EXCEPT
statistical process control
customer surveys
brainstorming
feedback from employees and suppliers
Downsizing or restructuring refers to all of following EXCEPT
reduced the numbers of employees in an organization.
cut or reduced some steps that are not productive or applicable
cut costs to obtain higher productivity
cutting costs especially in payrolls
Among the principles that are introduced by Henry Fayol in his universal principles of management are
division of labor, authority and discipline
unity of scalar, decentralization and self-motivation
Entity, centralization and authority
unity of command, stability of tenure of personnel and reimbursement
