Accounts for the defective parts produced in the warm-up stage production.

(a)  

Unnecessary meeting, extra effort to find information, attending events without clear agenda.

(a)  

Maintaining a high level quality in every sector.

(a)  

Views an organization as a collection of processes.

(a)  

Created 14 points which provide a framework to developing knowledge in the workplace and can be used to guide long term business plans and aims.

(a)  

Originated the concept of the PDCA cycle and introduced it to Deming.

(a)  

To get the greatest benefit from change.

(a)  

Set standards for a consistently organized workplace.

(a)  

Purchased online tools that teams rarely use, office supplies that exceeds needs.

(a)  

Ensures that management adopts a strategic overview of quality and focuses on prevention not detection of problems.

(a)  

Establish process controls, and transfer the resulting plans to the operating forces.

(a)  

Inspection, compliance, auditing, and investigations.

(a)  

Achieving customer satisfaction all the time.

(a)  

Spreading the (a)   through effective education and training programs.

This type of leader who have the following skills critical thinking, analytical skills, research and decisiveness.

(a)  

Is not just one skill but rather a combination of several different skills working together.

(a)  

Also known as small tops.

(a)  

Helps to eliminate waste, streamline production and optimize efficiencies.

(a)  

Involving the entire department of the company.

(a)  

Occur during strategy-state production and are commonly caused by wrong equipment settings, operator errors, poor equipment handling as expiration.

(a)  

He wrote the total quality control as an effective system for integrating the quality development.

(a)  

For changes to bring about improvement.

(a)  

Arrange items to promote efficient workflow.

(a)  

Means being able to make ethical choices and helping the company maintain a positive image.

(a)  

1-7.) 7 wastes of lean

(a)  

8-10.) 3 managerial processes

(a)  

11-16.) Culture of an organization is formed by

(a)  

17-20.) The 4 TQM leaders

(a)  

21-25.) The 5s (in order)

(a)  

26-28.) Cost of quality

(a)  

29-30.) Give at least 2 leadership skills

(a)