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Sharing Session Servicedesk

Total questions: 7

Worksheet time: 4mins

Name
Class
Date
1.

Kendala Aplikasi vendor management dapat di eskalasi kemana?

a)

L2 App Maintenance

b)

Servicedesk Team Lead

c)

End User Support

d)

Network and Telephony

2.

Fitur yang ada di i-vendor – Vendor Management, kecuali

a)

New Registration

b)

Block/Unblock Vendor

c)

Reset/unlock Password

d)

Flag/Unflag Vendor

3.

Permintaan sharing folder nextcloud menggunakan form apa?

a)

User id ERP & non ERP

b)

IT Helpdesk Query

c)

Handset (Persero)

d)

Email and Collaboration Tools

4.

Kendala aplikasi HC dapat di eskalasi kemana?

a)

SAP Modul HR

b)

L2 Maintenance

c)

End User Support

d)

SAP Modul HR & L2 Maintenance

5.

Integrasi Vendor Management dengan aplikasi berikut, kecuali

a)

SAP

b)

Remedy

c)

Aruba

d)

Filenet

6.

Kendala terkait nextcloud dapat di eskalasi kemana?

a)

FS KP

b)

End User Services

c)

IT Reg

d)

L2 App Maintenance

7.

Otorisasi vendor management di kelola oleh siapa?

a)

L2 App Maintenance

b)

Cyber Security Access and Authorization

c)

Core Infrastructure & Operation

d)

Customer Service