WorksheetsMidterms O&M (BME 311)
Total questions: 80
Worksheet time: 1hrs 20mins
Management that specialized in function.
Top Level Managers
Middle Managers/ Line Managers
Business unit, Divisional or Area Managers
Functional Managers
What do we mean by “It starts at the top”?
That leaders have their own priorities and they should follow what they want.
That leaders take their stand on believing their priorities are their legacies.
That leaders should consider to align their priorities on the evident resources and matters presented to them.
That leaders have to realize that their priorities needs to be twisted on building themselves.
Managers derive their actions and plans through what the company believes. The statement refers to?
The Vision, Mission & Goals of the company
The manager competencies
The set goals for specific time frame
Just to show off to the management
Competencies refers to one of the selection below, which one is it?
The requirements needed from a manager
The information that managers can share
The skills that the managers are able to perform
The behavior embodies by the manager
The purpose of management that deals with the time roundedness of any activity within an operation.
Profitability
Effectiveness
Efficiency
All of the above
The purpose of management that conceptualize the ideas to generate income and cost cutting.
Profitability
Effectiveness
Efficiency
All of the above
The purpose of management that revolves around the actions plans to be taken.
Profitability
Effectiveness
Efficiency
All of the above
Choose the least appropriate answer for management definition.
The process of dealing with or controlling things or people.
Management is the administration of an organization.
A single or group of individuals who challenges and oversees a person or collective group of people in efforts to accomplish desired goals and objectives.
Managing the operations and processes of an organization
Managers’ effective relationship are needed with the community for which purpose?
To sustain good community collaboration
To maintain good rapport
To concentrate doing good deeds
To have more publicity
Relationship with other organization is maintained to:
Eliminate conflicts and competition.
Boost good relationship for bigger advertisements
To expand and share opportunities for both parties
Promote more customers
Provide the most appropriate skills to use in order to administer the scenario.
General meeting
Conceptual Skills
Interpersonal Skills
Administrative Skills
Technical Skills
Provide the most appropriate skills to use in order to administer the scenario.
Decision Making
Conceptual Skills
Interpersonal Skills
Administrative Skills
Technical Skills
Provide the most appropriate skills to use in order to administer the scenario.
Coffee making
Conceptual Skills
Interpersonal Skills
Administrative Skills
Technical Skills
Provide the most appropriate skills to use in order to administer the scenario.
Preparation of roster page
Conceptual Skills
Interpersonal Skills
Administrative Skills
Technical Skills
Provide the most appropriate skills to use in order to administer the scenario.
Financial budget meeting
Conceptual Skills
Interpersonal Skills
Administrative Skills
Technical Skills
Provide the most appropriate skills to use in order to administer the scenario.
Organizing tools
Conceptual Skills
Interpersonal Skills
Administrative Skills
Technical Skills
Provide the most appropriate skills to use in order to administer the scenario.
Filling up documents
Conceptual Skills
Interpersonal Skills
Administrative Skills
Technical Skills
Provide the most appropriate skills to use in order to administer the scenario.
Scheduling
Conceptual Skills
Interpersonal Skills
Administrative Skills
Technical Skills
Provide the most appropriate skills to use in order to administer the scenario.
Bartending
Conceptual Skills
Interpersonal Skills
Administrative Skills
Technical Skills
Provide the most appropriate skills to use in order to administer the scenario.
Dry cleaning
Conceptual Skills
Interpersonal Skills
Administrative Skills
Technical Skills
Multi-cultural Organization is an approach to eliminate discrimination.
True
False
Maybe
Undecided
Organization provides different policies to control changes.
True
False
Maybe
Undecided
Managers are supposedly general ambassadors of good will.
True
False
Maybe
Undecided
Manager ensure to prepare induction program to help new employees around their new environment.
True
False
Maybe
Undecided
Another way to reprimand is to demote.
True
False
Maybe
Undecided
To generate motivation, managers need to follow employee demands.
True
False
Maybe
Undecided
We have to always use our sympathy to show our concern.
True
False
Maybe
Undecided
We always jeopardize quality when we have short staffing.
True
False
Maybe
Undecided
Food and safety posed a very huge challenge to F&B operation.
True
False
Maybe
Undecided
Food and safety posed a very huge challenge to F&B operation.
True
False
Maybe
Undecided
Identify the most appropriate Tourism challenges for each number:
1. Interact more with diverse workforce.
Discrimination
Recruitment
Recognition
Evaluations
Identify the most appropriate Tourism challenges for each number:
2. Emphasize teams rather than the performance of individual employees.
Incentives / Rewards
Team Buildings
Clubs and organizations
Socializations
Identify the most appropriate Tourism challenges for each number:
4. Adjust to workplace changes, sometimes including reengineering and/or downsizing.
Changes in management
Global warming
Incentives
Work-overtime
Identify the most appropriate Tourism challenges for each number:
3. Cope with the fast-paced change of technology.
Evolution of technology
Fast track communication
Payment online
Industrialization
Identify the most appropriate Tourism challenges for each number:
5. React to global challenges.
Pandemic
Government issues/conflicts
Natural calamities
All of the above
Identify the most appropriate Tourism challenges for each number:
6. Improve quality while increasing productivity.
Loads of work/tasks
Big pictures/ Strategizing
Restructuring
Innovations
Identify the most appropriate Tourism challenges for each number:
7. Improve ethical/social behavior.
Violence
Codes of conduct
Corruption
Policies and procedures
Identify the most appropriate Tourism challenges for each number:
9. Tourism Industry image as an employer
Employee burnouts
Management integrity
Irregular working hours
Employee Engagements
Identify the most appropriate Tourism challenges for each number:
8. Labor shortage
Employee Engagements
Training & Development
Quality of services/products
High percentage of burnouts
What makes a good leader?
Good leaders are essential to any organization as they build strong teams.
Good leaders have strong personal and communication skills.
Good leaders direct and lead their subordinates to the right path prescribed to them.
Good leaders embody different skills to motivate and inspire subordinates.
Its importance emphasizes on clearly laying down your actions to take.
Planning
Decision Making
Leadership
Motivation
Its importance takes account on making it out to any best possible ways you can.
Planning
Decision Making
Leadership
Motivation
It ensures our dedication and development is boosted to the best of our interest.
Planning
Decision Making
Leadership
Motivation
This helps the organization takes it possible shape and direct company steps.
Planning
Decision Making
Leadership
Motivation
Its importance ensures everyone is fit for their job.
Organizing
Delegating
Discipline
Flow of Communication
Its importance account from the flow of relevant information to all parties.
Organizing
Delegating
Discipline
Flow of Communication
The act of implementing rules and regulations within the organization.
Organizing
Delegating
Discipline
Flow of Communication
Its importance asserts from empowering the team by trust and developing an individual.
Organizing
Delegating
Discipline
Team Building
Its importance asserts from eliminating conflicts, enhancing communication and tightening collaborations.
Organizing
Delegating
Discipline
Team Building
It is the type of Planning the deals with long term schemes to view specific and general effects.
Strategic Planning
Contingency Planning
Operational Planning
Tactical Planning
Types of planning that mostly deals with Plan B.
Strategic Planning
Contingency Planning
Operational Planning
Tactical Planning
Type of planning that is diverted to the operation.
Strategic Planning
Contingency Planning
Operational Planning
Tactical Planning
A short term plan that deals with immediate strategy that needs immediate delivery.
Strategic Planning
Contingency Planning
Operational Planning
Tactical Planning
Types of Delegation that occurs when a superior assigns duties and grants authority
Downward Delegation
Oral Delegation
Sideward Delegation
Informal Delegation
Decisions made as routines or process.
Programmed Decisions
Non- programmed Decisions
Systematic Decisions
Decision Making
Used for exchanging information and message with the outside world beyond.
External Communication
Internal Communication
Upward Communication Flows
Unofficial Communication Flows
Motivation of this type quickly shifts from the thinking part of our brain to the reaction part.
Fear Motivation
Competence Motivation
Achievement Motivation
Attitude Motivation
One of the most common types of discipline at the workplace.
Verbal Warnings
Written Warnings
Demotion
Reprimand
Also known as ‘lateral communication.
Horizontal Communication Flows
Downward Communication Flows
Upward Communication Flows
Diagonal Communication Flows
The company is undergoing a difficult time on quality due to overloading of tasks.
(a)
The Manager needs to communicate the information ahead of time for transparency.
(a)
Tardiness of an employee is already alarming even though he has been called up in the office several times.
(a)
The team is disorganized and needing a bit of time together to recuperate on their previous issues.
(a)
One needs to take action on the operation laps.
(a)
Someone is really not synchronizing from everyone.
(a)
She strives to deliver the best of her task out of passion.
(a)
Managers need to do the first thing to resolve the issue.
(a)
In order to avoid work in a strenuous way we have come up with a system.
(a)
Your inner most power to deal with different people
(a)
Financial budget needs to be revised.
(a)
Immediate interventions are needed to the operational function.
(a)
An employee cannot find reasons to continue his/her career.
(a)
The company lost half of its customer due to wrong publicity.
(a)
In particular employee cannot finish his/her task due to skill gap.
(a)
Verbal warning is given to an employee for not following instructions.
(a)
Setting the proper authority to the right people.
(a)
Inspiring others towards the right path.
(a)
Conceptualizing your thoughts by plotting some few steps to take.
(a)
Preparing your employees to be efficient thus making them confident to step forward.
(a)
Identify the most appropriate Tourism challenges for each number:
10. Highly seasonal nature of Tourism
Tourism Industry image as an employer
Promotional events
Labor & skill shortage
Climate change
