Transcript:

Man: Hello, Tom Wilson’s, can I help you?

Woman: Hi there, it’s Emma Lloyd here. I’m calling about my motorbike. Is it ready to be collected yet?

Man: Can you remind me, what’s the make of the bike?

Woman: It’s a City Zip. It’s blue.

Man: Oh yes. We had to order in some parts, but they still haven’t arrived yet I’m afraid.

Woman: Do you know when the bike will be ready to pick up?

Man: Sorry, I don’t know. But I’ll call our suppliers and find out if they’ve sent out the spare parts yet. Once the parts are here we can fix the bike in two or three days.

Woman: Okay, I’ll give you a call at the end of the week, then.

Man: Sure.

What information does that man ask for?

Transcript:

Man: Hello, Tom Wilson’s, can I help you?

Woman: Hi there, it’s Emma Lloyd here. I’m calling about my motorbike. Is it ready to be collected yet?

Man: Can you remind me, what’s the make of the bike?

Woman: It’s a City Zip. It’s blue.

Man: Oh yes. We had to order in some parts, but they still haven’t arrived yet I’m afraid.

Woman: Do you know when the bike will be ready to pick up?

Man: Sorry, I don’t know. But I’ll call our suppliers and find out if they’ve sent out the spare parts yet. Once the parts are here we can fix the bike in two or three days.

Woman: Okay, I’ll give you a call at the end of the week, then.

Man: Sure.

What is the man going to do?

Transcript:

Man: Excuse me, I’ve got an appointment to see the manager. Can you tell me where his office is please?

Woman: Sure. You need to go up to the second floor, to the household good department. There’s a door to the right of the cash desk. Go through the door and go along the corridor. The manager’s office is on the right hand side. It’s opposite the staff kitchen.

Man: Is there an elevator?

Woman: Yes, there is. It’s just over there, next to the changing rooms.

Man: Is there a bathroom I can use, please?

Woman: Yes, on the lower ground floor, near the restaurant.

Where are they?

Transcript:

Man: Excuse me, I’ve got an appointment to see the manager. Can you tell me where his office is please?

Woman: Sure. You need to go up to the second floor, to the household good department. There’s a door to the right of the cash desk. Go through the door and go along the corridor. The manager’s office is on the right hand side. It’s opposite the staff kitchen.

Man: Is there an elevator?

Woman: Yes, there is. It’s just over there, next to the changing rooms.

Man: Is there a bathroom I can use, please?

Woman: Yes, on the lower ground floor, near the restaurant.

Where is the manager’s office?

Transcript:

Man: Excuse me, I’ve got an appointment to see the manager. Can you tell me where his office is please?

Woman: Sure. You need to go up to the second floor, to the household good department. There’s a door to the right of the cash desk. Go through the door and go along the corridor. The manager’s office is on the right hand side. It’s opposite the staff kitchen.

Man: Is there an elevator?

Woman: Yes, there is. It’s just over there, next to the changing rooms.

Man: Is there a bathroom I can use, please?

Woman: Yes, on the lower ground floor, near the restaurant.

What is on the lower ground floor?

Transcript:

Man: Hi Jenny, did you have a good weekend?

Woman: Yes, it was fantastic. We went to the National Park and went walking in the mountains.

Man: Brilliant. Well, you had a great day for it.

Woman: Absolutely. There wasn’t a cloud in the sky. We could see for miles from the top. What about you, what did you get up to?

Man: I was preparing for the wedding. We had a few last minute jobs to do, you know, sorting out the drinks and the tables.

Woman: Of course! I forgot you’re getting married. It’s on Friday isn’t it?

Man: Yes. Five days till the big day.

Woman: Well, I bet you’re looking forward to it.

Where did the woman go at the weekend?

Transcript:

Man: Hi Jenny, did you have a good weekend?

Woman: Yes, it was fantastic. We went to the National Park and went walking in the mountains.

Man: Brilliant. Well, you had a great day for it.

Woman: Absolutely. There wasn’t a cloud in the sky. We could see for miles from the top. What about you, what did you get up to?

Man: I was preparing for the wedding. We had a few last minute jobs to do, you know, sorting out the drinks and the tables.

Woman: Of course! I forgot you’re getting married. It’s on Friday isn’t it?

Man: Yes. Five days till the big day.

Woman: Well, I bet you’re looking forward to it.

What was the weather like at the weekend?

Transcript:

Man: Hi Jenny, did you have a good weekend?

Woman: Yes, it was fantastic. We went to the National Park and went walking in the mountains.

Man: Brilliant. Well, you had a great day for it.

Woman: Absolutely. There wasn’t a cloud in the sky. We could see for miles from the top. What about you, what did you get up to?

Man: I was preparing for the wedding. We had a few last minute jobs to do, you know, sorting out the drinks and the tables.

Woman: Of course! I forgot you’re getting married. It’s on Friday isn’t it?

Man: Yes. Five days till the big day.

Woman: Well, I bet you’re looking forward to it.

What did the man do at the weekend?

Transcript:

Woman: I’m doing a stationery order, Clive. Do you need anything?

Man: Hmm, let me think. I need some more pens.

Woman: What colour? Red? Blue?

Man: Oh no. I’ve got enough red ones. But I’m short of black ones. I never seem to have any.

Woman: Really? Have you looked in the drawer? There are usually lots of pens in there.

Man: Which drawer?

Woman: The drawer in the desk next to the photocopier.

Man: I thought the stationery was kept in the cupboard at reception.

Woman: No, we moved it about six weeks ago. I’ll check it, and bring some to you. Do you need anything else?

Man: Some staples and some paper clips please.

Woman: Sure.

What does the man need?

Transcript:

Woman: I’m doing a stationery order, Clive. Do you need anything?

Man: Hmm, let me think. I need some more pens.

Woman: What colour? Red? Blue?

Man: Oh no. I’ve got enough red ones. But I’m short of black ones. I never seem to have any.

Woman: Really? Have you looked in the drawer? There are usually lots of pens in there.

Man: Which drawer?

Woman: The drawer in the desk next to the photocopier.

Man: I thought the stationery was kept in the cupboard at reception.

Woman: No, we moved it about six weeks ago. I’ll check it, and bring some to you. Do you need anything else?

Man: Some staples and some paper clips please.

Woman: Sure.

The man thought that stationery was kept...

Transcript:

Woman: I’m doing a stationery order, Clive. Do you need anything?

Man: Hmm, let me think. I need some more pens.

Woman: What colour? Red? Blue?

Man: Oh no. I’ve got enough red ones. But I’m short of black ones. I never seem to have any.

Woman: Really? Have you looked in the drawer? There are usually lots of pens in there.

Man: Which drawer?

Woman: The drawer in the desk next to the photocopier.

Man: I thought the stationery was kept in the cupboard at reception.

Woman: No, we moved it about six weeks ago. I’ll check it, and bring some to you. Do you need anything else?

Man: Some staples and some paper clips please.

Woman: Sure.

The man wants to order some equipment to...