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DIVISION ONLINE TRAINING ON CONTINUOUS IMPROVEMENT – BATCH 4

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

A comprehensive and fundamental rule or belief for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all stakeholders.

a)

Total Quality Management

b)

Leadership

c)

Management

d)

Total Quality Standard

2.

Which one is not part of the CI methodology?

a)

Assess

b)

Act

c)

Analyze

d)

Plan

3.

How many steps are there in the Assess stage?

a)

5

b)

6

c)

4

d)

3

4.

What is the ideal team size of a CI team?

a)

4-9

b)

3-8

c)

2-5

d)

6-9

5.

What is the 3rd step in the Assess stage?

a)

Talk to the customer

b)

Get organized

c)

Identify priority improvement

d)

Walk the process

6.

The first step in the Analyze stage is the “do root cause analysis”.

a)

True

b)

False

7.

This is a set of interrelated or interacting activities which transforms inputs into outputs. This set of activities is definable, repeatable, measurable and predictable in a closed loop system.

a)

Stage

b)

Flow

c)

Process

d)

Steps

8.

There are only two steps in Analyse stage

a)

True

b)

False

9.

What is the second step in the Analyze stage?

a)

Develop solutions

b)

Do root cause analysis

c)

Finalize improvement plans

d)

Identify improvement area

10.

This is the last step of the Act stage.

a)

Check your progress

b)

Roll out your solution

c)

Test your solution

d)

Finalize improvement plan