WorksheetsRoot Cause Analysis
Total questions: 15
Worksheet time: 12mins
Which is NOT a reason for using a structured, systematic approach to problem-solving?
to ensure accountability of the top management
to help manage the group process
to build a convincing case for change
to ensure consistency
Defining the problem is the primary step in the problem-solving cycle.
TRUE
FALSE
(a) an iterative four-step problem-solving process typically used in business process improvement, also known as, the Deming Wheel.
Select the 3 common mistakes in problem identification
A problem that cannot be managed or controlled.
Decision making based on data, rather than hunches.
The Problem that is not investigated through RCA.
A problem that talks about people.
The principle in problem identification that known as the 80/20 principle.
The Pareto Principle
The Triple Constraints Principle
The Control Point Principle
The Pop-up Principle
This problem-solving principle suggests that something is a problem if it affects the element of TIME, COST, and PERFORMANCE.
The Pareto Principle
The Triple Constraints Principle
The Control Point Principle
The Pop-up Principle
This principle means that you only act on problems only during certain periods; when your first think of the problem, get an early warning sign, and when it actually happens.
The Pareto Principle
The Triple Constraints Principle
The Control Point Principle
The Pop-up Principle
This principle suggests that solutions yield problems of their own.
The Pareto Principle
The Triple Constraints Principle
The Control Point Principle
The Pop-up Principle
(a) defined as the process of identifying the basic or causal factors that underlie variation in performance. It is considered a critical and vital stage in the problem-solving process
Select the characteristics of Root Cause Analysis
Focuses on systems, not on people
Multidisciplinary
A positive approach to system changes
Helps in identifying risk-prone or weak points in the process
There are how many possible steps in Root Cause Analysis.
1
2
3
4
Provide an RCA tool that can be used in the step of determining possible causes of the problem.
(a)
What RCA tool you can use to verify the root causes?
Cause & Effect Diagram
Why-why Technique
Validation Table
Fishbone Diagram
The 5 Why's can help you uncover root causes quickly. It can also prevent producing false or misleading results.
TRUE
FALSE
An act to eliminate root causes of detected non-conformity or problem.
(a)
