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WorksheetsServiceNowTraining_2
Total questions: 60
Worksheet time: 32mins
Which one of the following statements is correct when referring to UI Actions?
UI Actions cannot use scripts or be scripted.
UI Actions are only executed on the server.
Conditions can be specified to determine when a UI Action appears
UI Actions on the Task Table are not available to its extended tables.
What is the name of the database ServiceNow is built on?
Seqel PRO
Teradata
OrientDB
MySQL
Graphically display an infrastructure view for a configuration item and the business services that it is part of and that it supports.
Merge Update Sets
Dependency Views
Activity Section
User Interface Actions
What are the stages for a requested item?
Early access by invite, Opt-in or auto upgrade scheduled based on dates, Opt-in, on-demand, or auto-upgrade
Waiting for approval, approved, pending, fulfillment, completed
It would import empty fields from the source table to the target table.
A list of all existing tables with columns and column attributes
Can a user open an Incident by email, if so what is utilized?
Yes, Notification
Yes, Inbound Action
Not Possible
What role allows users to define catalog items?
Catalog_admin
Catalog_manager
Catalog_editor
Catalog
My manager is going to be out of town and needs to have the supervisor approve while he/she is out of town, what would he/she utilize in ServiceNow?
New temporary account for a manager
Manager's credentials (username & password)
Delegate
Impersonate
What is the latest ServiceNow user interface?
Jakarta
London
UI 16
Kingston
Where can you view information about system activity?
System logs
Homepages
System Properties
System Definition
What does !=[TEXT] search for
Ends With
Equals To
Not Equals to
Contains
Does not contain
Which table defines what conditions trigger an SLA?
sla_condition_class_list
task_sla
contract_sla
Task
What are common, OOTB places where workflows are commonly seen in ServiceNow? Select all that apply.
Routine Changes
None of the above
Service Level Agreements (SLA)
Emergency Changes
Incident
What are the release types in a family? Select all that apply.
Feature
HotFix
Alpha
Beta
Patch
SLA, OLA and UC are configured in which module?
BSM
SLM
CMDB
ACLs
Category is the highest level in the hierarchy of the knowledge base.
FALSE
TRUE
What does [TEXT]% search for
Starts with
Ends With
Contains
Does not contain
Equals To
What is a schema map?
A schema map graphically displays the configuration items that supports business services.
schema map enables administrator to define records from a specific table as trouble sources for configuration items.
A schema map graphically organizes the visual task boards from CMDB.
A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of database schema.
In service catalog application, which module is responsible for creating items?
Maintain category
Maintain dynamic categories
Maintain items
Items
What does !*[TEXT] search for
Does not contain
Starts with
Ends With
Contains
Equals To
To make a new or edited workflow available to all users, it needs to be published.
TRUE
FALSE
Which of the following are you allowed to make customizations to?
A field
A view
A form
All of the above
A business rule
What is the use of Script Includes in ServiceNow?
It is used as same as client script.
The scripts that are used again & again are maintained in Script Includes so that it can be called any time in the required scripts.
Script Includes is not there in ServiceNow.
None of these.
What is the purpose of the import set table?
A set of field maps that defines the relationship between fields in an import set and fields on a table.
The conversion of data from an import set table to another table according to the rules defined in a transform map.
It acts as a staging area for records imported.
A record that defines where to get the data to import.
Which one of the following statement describes a characteristic of the role assignment?
A role is generated to a user by the System Administrator.
Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role.
Each user has a role in the ServiceNow platform.
Users can click on the Personalize role(feature to try different roles).
Events are special records the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.
FALSE
TRUE
What are the types of number form orders?
Request Number (REQ) - The request is generated and given a REQ number.
Request Item (RITM) - Each item in the order is assigned a Requested Item number.
Catalog Task number - For each requested item, a set of catalog tasks are created. Each task is assigned a catalog task number.
All of these.
Please provide an example of when you use Access Control Record in ServiceNow.
To make any field on the incident form editable for admins and ITIL users.
To make any field on the incident form mandatory.
To make any field on the incident form editable for admins, but read only for ITIl users.
To make any field on the incident form read only.
What is not an example of a UI action?
Form buttons
Related links
Search
List buttons
Gauges are created by admins or users with Gauge_Maker role.
FALSE
TRUE
Which of the following are workflow activities? Select all that apply.
Tasks
Approvals
Timers
Utilities
Use the ______________ to create relationships between configuration items (CIs). Fill in the blank.
None. custom tables can be deleted.
CMDB Query Builder
CI Service Manager
CI Relationship Editor
CI Class Manager
What do requesters see when they go to the service catalog?
Self-service catalog items
News
Record
Homepage
Which of the components are visible on Workflow welcome screen?
New Workflow Button
Pallete Tabs
List of published workflows
Catalog Form
Personalizing a form does not enable a user to hide ____________ fields. Fill in the blanks.
Readonly
Reference
Pre Filled
Mandatory
All workflows absolutely must have a beginning and an end.
FALSE
TRUE
What is the relationship between tables?
Show Schema Map
task
CI Relationship Types
Configure Dictionary
Which one is used to group related fields together?
Form Layout
List Layout
View
Sections
How do you get to the categories on an incident and other table?
In the task SLA form
Base Class
Go to system definition > choice list
Go to social it > feed administration > messages
What do client request + server response =?
None of the above
Multiple trip
Round trip
Single trip
Plugin can be deactivated
TRUE
FALSE
StartNow methodology is the combination of traditional waterfall approach with SCRUM.
FALSE
TRUE
Expand CMDB
Configuration Module Database
Call Management Database
Configuration Management Database
The application navigator provides links to all applications and modules they comprise
TRUE
FALSE
What are the 3 ways to bring users into the ServiceNow system?
Using an import set (importing users).
Manually enter users, manually creating users.
Through Single Sign on and LDAP.
All of the above.
What does StartNow stand for?
Strategic Analysis, Research, and Training.
Start-up and Accelerated Recruitment Team.
Strategic Alignment and Rapid Transformation.
None of these.
What is related to High Security Plugin in ServiceNow?
Impersonation feature
ACL
security_admin role for elevated privilege
To change the prefix of a Ticket Number, which module of ServiceNow is used?
UI macro
System properties
Number Maintenance
Script
Which one is not part of filter conditions
Type Field
Field
Operator
Value
Does ESS have a role?
No
Yes
When you open a service catalog and click the Order button what gets created first?
Workflow
TASK
REQ
RITM
What is metric
A metric is a comparative measurement used to report the effectiveness of workflow and SLA.
A metric is a time measurement used to report the effectiveness of workflow and SLA.
A metric is a report gauge used on homepage to display real-time data.
A metric is used to measure and evaluate the effectiveness of IT management process.
What roles are provided?
All of the above
Employee Self Service (ESS)
System Administrator
Approvers
In workflow, what are the states? Select all that apply.
Delivery
Fulfilment
Checked Out
Unpublished
Published
how can a notification be sent out?
Script
Workflow
Business Rule
All of these
Column is a field and a row is a record
FALSE
TRUE
Acronym: LDAP
Lightweight Directory Access Password
Lightweight Distributed Access Password
Lightweight Directory Access Protocol
Lightweight Data Access Protocol
What do Service Catalog Variables provide?
Definitions of available item options using questions choices.
Question selections then define the available option.
Options to tailor a catalog item to the customers' needs.
All of these.
Fill in the blank: _____ is any content created using the ServiceNow knowledge base.
News
Blog
Post
Article
Workflows need to be checked out before they can be edited?
TRUE
FALSE
The CMDB application in Service now does the following; Select all that apply.
Facilitate quick impact analysis.
Increase cost saving to the business.
Contains assets and their relationships.
Help protect a record based on its contents.
Helps locate failed changes.
