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WorksheetsCognitive Care
Total questions: 10
Worksheet time: 5mins
AI can assist Agents in which different capacities?
AI Search, Virtual Assistant, Chat co-pilot, IVR
AI Search, Chat co-pilot, Active listening co-pilot
Solution advisor, virtual assistant, chat co-pilot, IVR, Solution Advisor
AI Search, Solution Advisor, Virtual Assistant, Chat co-pilot, Active listening co-pilot
What does SOE stand for?
State of Emergency
Standard Operating Environment
Service Orchestration Engine
Service Orchestrated Engine
What is the HTTP-like protocol used for voice over IP (VoIP)?
SIP
SPIG
SOP
SPI
What is the name of the system that allows an automated telephony system to interact with callers, gathers information and routes calls to the appropriate recipients?
Chat bot
Voice Bot
IVR (Interactive Voice Response)
Call Center Agent
What type of STT model learns the speaker's dialect?
Langauge
Acoustic
Grammar
Symphony
Humans can hear audio from 20Hz to 20,000Hz frequencies. What is the transitional PSTN ‘toll quality’ frequency range?
300-3400Hz
750-4200Hz
2000-5000Hz
1300-4500Hz
Will AI Bots take over the world?
Yes, they'll turn intelligent enough to not need humans anymore
Maybe, it depends!
No, AI is a tool to augment human capabilities
They have already taken over the world. Hail the MATRIX!
What are the key benefits of chat bots to business applications?
It saves time and money and improves customer experience
They are just good to have
Don't know why we have to use chat bots? As is, I spend so much of my productive time on WhatsApp :-(
How does the bot understand what the customer is trying to convey?
The bot is trained with actual customer interaction data
It just learns by itself..
What is an intent?
Intent refers to the goal the customer has in mind when talking or typing in a question or a response
The reason why the bot has been designed
Questions the bot can answer
