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Email Etiquette

Total questions: 25

Worksheet time: 8mins

Name
Class
Date
1.

You should avoid using Capital letters in email

a)

True

b)

False

2.

Respond to emails as soon as you’re realistically able to

a)

True

b)

False

3.

Proofread every email you send

a)

True

b)

False

4.

It is unprofessional to include your full name, title, your company and your contact number.

a)

True

b)

False

5.

Always end your email with the appropriate phrase, “Kind regards”, “Thank you”, “Sincerely” and so on.

a)

True

b)

False

6.

The ideal email is brief and gets directly to the point.

a)

True

b)

False

7.

Forward sensitive or confidential emails

a)

True

b)

False

8.

Use email address like PartyGurl123@gmail.com

a)

True

b)

False

9.

Always use expressions like, "Hey you guys," "Yo," or "Hi folks."

a)

True

b)

False

10.

Don't write anything that would be ruinous to you or hurtful to others

a)

True

b)

False

11.

Avoid grammar or spelling mistakes.

a)

True

b)

False

12.

Before hitting "send," double or even triple-check that you have spelled the recipient's first and last name accurately.

a)

True

b)

False

13.

Include emojis or other animations in your email

a)

True

b)

False

14.

Don’t respond to an email when emotional

a)

True

b)

False

15.

Subject lines with seven or fewer words get opened more

a)

True

b)

False

16.

It’s professional to use a string of exclamation points!!!!!

a)

True

b)

False

17.

Avoid using negative words ("failure," "wrong," or "neglected"), and always say "please" and "thank you."

a)

True

b)

False

18.

Read and reread your email a few times, preferably aloud, before sending it off.

a)

True

b)

False

19.

CC or carbon copy sends a copy of your message to the third party. BCC or blind carbon copy will send a copy to the third party but in secret.

a)

True

b)

False

20.

If you find an email confusing or the tone of the email is ambiguous it is perfectly fine email etiquette to ask for clarification from the sender.

a)

True

b)

False

21.

Write a clear, concise and attention-grabbing subject line.

a)

True

b)

False

22.

Try to keep your email brief by including up to three short sections

a)

True

b)

False

23.

Start with a professional greetings like Dear Ms./Mrs./Mr. <Last name>,

Hello <First name>

Hi <First name>

a)

True

b)

False

24.

Use short paragraphs and bulleted or numbered lists to highlight or outline important information.

a)

True

b)

False

25.

Remember also to leave an empty line between the paragraphs to improve readability.

a)

True

b)

False