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WorksheetsIBT Final Review P1
Total questions: 31
Worksheet time: 16mins
Distortions are usually deliberate
False
True
Which of the following is true about distractions...
can cause the message to be misunderstood
cause communication problems
are anything that interferes with the sender's creating and delivering a message and the receivers getting and interpreting a message
All of these are true about distractions
What is the channel of communication?
the direction in which the communication is going
the tv channel that teaches adults how to communicate better
the means by which the message is conveyed
a body of water that flows through the City of Communication
What are the main types of communication
Mind Reading, Verbal, Written
Verbal, Non-verbal, Written, Visual
Email, Talking, Texting, Zoom
Verbal, Written, Visual
What is the most common form of written business communication?
Letters
Memo
Reports
What type of conflict resolution is it when you take a neutral position or agree with the other persons positions even if you really don't agree
Compromise
Avoidance
Win-Loss
Lose-Lose
What type of conflict resolution is it when individuals have a thorough discussion of the goals and what the best way to achieve those goals that fits both parties
Avoidance
Compromise
Win-Loss
Lose-Lose
What is known as the initial communication
feedback
receiver
sender
message
What is considered the response to initial communication
feedback
receiver
sender
message
Which type of conflict resolution is the result where one person wins and one loses
Avoidance
Compromise
Win-Loss
Lose-Lose
Who is the person the communication is directed at
Feedback
Receiver
Sender
Message
Who is the person that is initiating the communication
Feedback
Receiver
Sender
Message
What portion of the day do managers spend communicating?
3/4
1/2
2/5
2/3
What is communication?
None of these
Only talking
The sharing of information, in which the receiver understands the meaning of the message in the way the sender intended
Only listening
What the email is about
TO
Cc
Bcc
Topic
Who is message is going to
To
Cc
Bcc
Topic
Others that you want to also receive the email; all parties can see the email addresses
To
Cc
Bcc
Topic
Someone you don't want others to know is on the email and protects that person's email address
To
Cc
Bcc
Topic
What is a cover letter?
something that isn't required
to begin to do or pursue (something) again after a pause or interruption
a document created and used by a person to present their background, skills, and accomplishments
a personalized letter explaining the details of who you are and your resume
What is a resume?
Something that isn't required
To begin to do or pursue (something) again after a pause or interruption
A document created and used by a person to present their background, skills, and accomplishments
A personalized letter explaining the details of who you are
Which DOES NOT influence how people communciate
Timing
Language
Culture
Non-verbal differences
It is NOT possible for non-verbal messages to ever contradict verbal messages?
True
False
Good business writing requires what?
All of these
A meaningful subject line
A business-like tone
Is to the point
What is the key difference between an email and a memo?
A memo does not have a greeting and a signature
They are always the same
An email is more to the point
A memo generally is directed at one person
Non-verbal messages are typically given unconsciously?
True
False
What is an emoticon?
None of these
facial expressions created with keyboard symbols
small pictures of faces
a large gathering of people talking about emotions
Which is NOT a weakness of email
lack of formality
lack of expression
lack of tone
lack of gestures
Determine if the following are informal?
1- Talking with your family
2- Business Interview
3- Email to your boss/teacher
4- Texting your friends
1 only
1 and 2 only
1 and 4 only
All of these are informal
Determine if the following are formal?
1- Talking with your family
2- Business Interview
3- Email to your boss/teacher
4- Texting your friends
2 only
2 and 4 only
2 and 3 only
All of these are formal
What type of communication is...
Art, graphs, logos, color schemes
Verbal/Oral
Non-Verbal
Written
Visual
What type of communication is....
Speaking and Listening
Verbal/Oral
Visual
Written
Non-Verbal
