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Worksheets

Professional Communications

Total questions: 35

Worksheet time: 18mins

Name
Class
Date
1.
List three things that should NOT be on a resume
a)
Photos, date of birth, social security number 
b)
Lies, references, spelling/grammar errors 
c)
Skills, date, branding statement 
2.
What should a resume include?
a)
Skills, Contact information, Branding Statement 
b)
Skills, Volunteer work, References 
c)
Contact information, Experience, Pretty fonts 
3.
True or False butterfliesandbubbles@gmail.com is a professional email address? 
a)
True 
b)
False 
4.
You should always do what at the end of an interview?
a)
Leave
b)
Shake their hands 
c)
Use the restroom 
d)
Thank them for their time. 
5.
True or False: Use "Sir or Madam" or "To Whom it may Concern" when you are unsure of the person receiving your cover letter. 
a)
True
b)
False 
6.
What symbol used to indicate an attachment is sent with the e-mail?
a)
Thumbnail
b)
Paperclip
c)
Arrow
d)
Envelope
7.
What name is given to the process of sending a message you have received to someone else?
a)
Replying
b)
Sending
c)
Forwarding
d)
Replicating
8.
What’s the most important thing I should include with every email?
a)
A specific, well thought out Subject field
b)
A professional greeting & proper closing including my name
c)
Correctly structured sentences, proper grammar & punctuation
d)
All of the answers are correct
9.
What does the "E" stand for in E-mail
a)
Energetic
b)
Electrical
c)
Enormous
d)
Electronic
10.
What does CC stand for in an email?
a)
To
b)
Closed Caption
c)
Carbon Copy
d)
Copy Carbon
11.
What does BCC stand for when sending an email?
a)
Blind Copy of a Copy
b)
Blind Copy Carbon
c)
Blind Carbon Copy
d)
Bulk Copy of a Copy
12.
Which is something you should do when creating a "Subject" for an email?
a)
Leave it blank.
b)
Just say "Hi" or "Hey"
c)
Be brief and concise
d)
Explain as much info in the subject as you can.
13.
You should _________ your emails before sending.  Once they are sent you cannot get them back.
a)
return
b)
reply
c)
review
d)
remind
14.
Typing emails in ALL CAPS is the same as what? 
a)
messaging
b)
browsing
c)
shouting
d)
making a point
15.
What is another name for junk mail?
a)
SPAM
b)
Chain mail
c)
Phishing
d)
SPARK
16.
What is a way to send and receive digital messages over the internet?
a)
username
b)
email
c)
email providers
d)
domains
17.
What does the symbol shown stand for in an email address?
a)
ask
b)
at
c)
and
d)
about
18.
What happens when you "reply all" to an email message?
a)
A photo, video, or other file is attached.
b)
A copy of the email is saved to read later.
c)
Your username & password is shared with others.
d)
Your response is addressed to everyone on the original email.
19.
Your email address is a representation of _______.
a)
your school
b)
you
c)
your work ethic
d)
your teacher
20.
All incoming emails are found in which label?
a)
Mail
b)
Incoming
c)
Inbox
d)
Mailbox
21.

Choose the best answer for this question “Why should we hire you?”

a)

I’d really love to bring my diverse skill set to your company.

b)

Nothing! I'm perfect!

c)

Says “hire me”.

d)

I am a professional in this way.

22.

Which choice should not be used for answering this question

"How to introduce yourself impressively?"

a)

Make eye contact.

b)

Smile

c)

Use appropriate body language.

d)

Stare at one interviewer.

23.

Choose the best answer for this question

“What is your greatest strength?”

a)

My beauty.

b)

I am a skilled salesman with over ten years of experience.

c)

I known every secret in my previous company.

d)

I can eat as much as you think.

24.

What time should you arrive for an interview that is scheduled for 11:00 AM?

a)

11:00 AM

b)

10:30 AM

c)

11:05 AM

d)

It doesn't matter

25.

The best way to dress to impress for an interview is to...

a)

wear jeans and a t-shirt

b)

wear a Nike jogging suit

c)

wear a business suit

d)

it doesn't matter what you wear

26.

What should you NOT do in an interview?

a)

Firmly shake hands

b)

Answer your cell phone if it rings

c)

Eat a snack

d)

Make eye contact with the interviewer

27.

You should bring a copy of your resume with you to an interview.

a)

True

b)

False

28.

What is a good answer to the question: "Tell me about yourself?"

a)

I am 5'9" and 150 pounds with straight teeth. I love Netflix and my 2 dogs.

b)

Um. What do you want to know

c)

I am a student and my favorite subject is English. I am active and I participate in sports after school and I participate in community service projects.

d)

I am a student and my grades aren't good. I don't do much outside of school and I am not interested in anything.

29.

How should you greet the interviewer?

a)

Firm handshake

b)

Fist bump

c)

A hug

d)

A hi-five

30.

Which is a quality that employers look for in an employee?

a)

Trustworthy

b)

Undependable

c)

Lazy

d)

None of the above

31.

The best way to get the job is to lie during the interview.

a)

True

b)

False

32.

Gestures, posture and eye contact are considered to be_______________.

a)

not important

b)

social skills

c)

body language

d)

soft skills

33.

Practice before you go on an interview.

a)

True

b)

False

34.

What is the wrong way to answer this question:

Why do you want to work here?

a)

Because I need a job

b)

My parents are making me get a job

c)

I admire how friendly your staff is

d)

I have a interest in the type of work your company does

35.

After an interview, you should not send the interviewer a thank you email.

a)

True

b)

False

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