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WorksheetsQuiz: Participating In Workplace Communication
Total questions: 20
Worksheet time: 7mins
The topic of the communication.
Message
Receiver
Sender
Feedback
Presents it in a format that is easier to read and understand.
Secondary information
Primary information
Tertiary information
Which both the information and the participants are organized to achieve the purpose/objectives of the meeting
Content
Interaction
Structure
Must always contain complete information about the contents, sender, receiver, and number of pages.
Emails
Letters
Memos
Fax cover sheets
Includes books and articles based on the research of others.
Secondary information
Primary information
Tertiary information
You need to make an effort to establish a routine, so your colleagues and clients know what to expect.
Clarification
Communication style
Open-mindedness
Communication Tools
Which the participants work together to deal with the content of a meeting.
Content
Interaction
Structure
The one who tries to understand the information in the best possible manner.
Message
Receiver
Sender
Feedback
Asking questions can help you to gain a better understanding of certain situations.
Clarification
Communication style
Open-mindedness
Communication Tools
Don't use words that the listener won't understand.
Avoid jargon
Watch for body language signals
Ask for feedback
Think before you speak
The process of ensuring that the receiver has understood the accurate meaning of the sender’s message.
Message
Receiver
Sender
Feedback
Summarize information, or recommend.
Short reports
Letters
Memos
Fax cover sheets
The knowledge, information, experience, expertise, opinions, ideas, attitudes and expectations that each individual brings to a meeting.
Content
Interaction
Structure
An agenda should, at minimum, set a topic list, delegate presentation duties, and set the time devoted.
True
False
Used internally to inform or persuade employees about business decisions on policy, procedures, or actions.
Emails
Letters
Memos
Fax cover sheets
Work out what you want to say before you say it, and make sure you cover all of the points that are relevant.
Avoid jargon
Watch for body language signals
Ask for feedback
Think before you speak
The person who wants to convey a message.
Message
Receiver
Sender
Feedback
An electronic medium often used to send letters, memos, or less formal written communication.
Emails
Letters
Memos
Fax cover sheets
It is usually presented with little or no analysis.
Secondary information
Primary information
Tertiary information
Typically quite formal, brief printed messages often used to inform or persuade customers.
Emails
Letters
Memos
Fax cover sheets
