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Quiz: Participating In Workplace Communication

Total questions: 20

Worksheet time: 7mins

Name
Class
Date
1.

The topic of the communication.

a)

Message 

b)

Receiver 

c)

Sender 

d)

Feedback

2.

Presents it in a format that is easier to read and understand.

a)

Secondary information

b)

Primary information 

c)

Tertiary information 

3.

Which both the information and the participants are organized to achieve the purpose/objectives of the meeting

a)

Content

b)

Interaction

c)

Structure

4.

Must always contain complete information about the contents, sender, receiver, and number of pages.

a)

Emails

b)

Letters

c)

Memos

d)

Fax cover sheets

5.

Includes books and articles based on the research of others.

a)

Secondary information

b)

Primary information 

c)

Tertiary information 

6.

You need to make an effort to establish a routine, so your colleagues and clients know what to expect.

a)

Clarification

b)

Communication style

c)

Open-mindedness

d)

Communication Tools

7.

Which the participants work together to deal with the content of a meeting. 

a)

Content

b)

Interaction

c)

Structure

8.

The one who tries to understand the information in the best possible manner.

a)

Message 

b)

Receiver 

c)

Sender 

d)

Feedback

9.

Asking questions can help you to gain a better understanding of certain situations.

a)

Clarification

b)

Communication style

c)

Open-mindedness

d)

Communication Tools

10.

Don't use words that the listener won't understand.

a)

Avoid jargon

b)

Watch for body language signals

c)

Ask for feedback

d)

Think before you speak

11.

The process of ensuring that the receiver has understood the accurate meaning of the sender’s message.

a)

Message 

b)

Receiver 

c)

Sender 

d)

Feedback

12.

Summarize information, or recommend.

a)

Short reports

b)

Letters

c)

Memos

d)

Fax cover sheets

13.

The knowledge, information, experience, expertise, opinions, ideas, attitudes and expectations that each individual brings to a meeting.

a)

Content

b)

Interaction

c)

Structure

14.

An agenda should, at minimum, set a topic list, delegate presentation duties, and set the time devoted.

a)

True

b)

False

15.

Used internally to inform or persuade employees about business decisions on policy, procedures, or actions.

a)

Emails

b)

Letters

c)

Memos

d)

Fax cover sheets

16.

Work out what you want to say before you say it, and make sure you cover all of the points that are relevant.

a)

Avoid jargon

b)

Watch for body language signals

c)

Ask for feedback

d)

Think before you speak

17.

The person who wants to convey a message.

a)

Message 

b)

Receiver 

c)

Sender 

d)

Feedback

18.

An electronic medium often used to send letters, memos, or less formal written communication.

a)

Emails

b)

Letters

c)

Memos

d)

Fax cover sheets

19.

It is usually presented with little or no analysis.

a)

Secondary information

b)

Primary information 

c)

Tertiary information 

20.

Typically quite formal, brief printed messages often used to inform or persuade customers.

a)

Emails

b)

Letters

c)

Memos

d)

Fax cover sheets