WorksheetsTopic 5
Total questions: 13
Worksheet time: 43mins
___________ , refers to all the activities involved in making products (goods and services) to customers.
Production
Business
Operation
Servicing
Service production includes
production of vehicles.
transportation.
accounting services.
education.
In an organisation, whom do you think that will bring the basic resources together?
Marketing Manager.
Operation Manager.
Managing Director.
Production Manager.
The patients might be required to attend a pre-admissions assessment before they can be admitted in the hospitals. This is an example of _________.
utility
production
operation process
Production of all-purpose flour for mass consumption can be related to
make to order operations.
make to stock operations.
operation process.
operation technique.
We will not be in contact with the post office while the service is performed. We only receive the service (sending and/or receiving the mail/parcel). We do not involve in any other processes. This is could be considered as an example of
high contact system.
business system
low contact system
Following are the business strategies used by organisations to win the customers EXCEPT
low cost.
flexibility.
freedom.
quality.
Which one of the following term refers to the amount of products that a company can produce under normal circumstances?
liability
layout
capacity
location
A manufacturing facility that produces packed snack products has a layout which is designed to move resources through a smooth, fixed sequence of steps. This is an example of _________.
process layout
product layout
assembly line layout
fixed position layout
Which one of the following scheduling tool shows the necessary sequence of activities in a project and the critical path?
Gantt Chart
PERT Chart
The following are the material management activities EXCEPT
supplier selection
warehousing
inventory control
customer selection
Total quality management (TQM) a type of lean system, brings together all needed materials at the precise moment they are required for each production stage, not before, thus creating fast and efficient responses to customer orders.
TRUE
FALSE
ISO 9000 is an example of
is a certification program attesting that a factory, a laboratory, or an office has met the rigorous quality management requirements set by the International Organization for Standardization (ISO).
quality management tool.
material management tool.
supply chain management.
