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Email etiquette

Total questions: 11

Worksheet time: 4mins

Name
Class
Date
1.

What does "email etiquette" mean?

a)

rules for writing online papers

b)

proper way to reply to any messages online

c)

correct behavior for writing and answering email

d)

using texting instead of writing business letters

2.

Why is email etiquette important?

a)

oral communication is increasing all the time

b)

with limited time, email can be used to ask questions

c)

it's not; texting and social media will take over the world

d)

emails are easy to use and they avoid misunderstandings

3.

A subject line should...

a)

is not important, can be blank

b)

should be one word only

c)

should be descriptive and clear

d)

identify who the email is from

4.

The _____ is the main part of the email message that contains text and images/attachments.

a)

body

b)

subject line

c)

closing

d)

paragraphs

5.

A ____ should always begin the body of your email.

a)

formal closing

b)

signature

c)

subject

d)

salutation

6.

When emailing a teacher ALWAYS include...

a)

at least three paragraphs

b)

emojis

c)

a descriptive subject line

d)

a compliment to the teacher

7.

You can use ________ in semi-formal and informal emails.

a)

emojis

b)

contractions and abbreviations

c)

negative words

d)

all caps

8.

Choose the most formal salutation.

a)

Dear Bob,

b)

Dear Lady or Gentleman,

c)

Hello there,

d)

Dear Mr. Smith,

9.

How should you address a woman in an email?

a)

Dear Mrs. Brown,

b)

Dear Miss Brown,

c)

Dear Ms. Brown.

d)

Dear Mr. Brown,

10.

Which is a good example of a semi-formal closing?

a)

Thank you and good bye,

b)

Best regards,

c)

Best wishes,

d)

All the best,

11.

If you receive an email, it is good etiquette to reply within _____ hours.

a)

6-12

b)

24-48

c)

72-96

d)

120-180