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Chapter 14

Total questions: 10

Worksheet time: 2mins

Name
Class
Date
1.

The Internet of Things refers to the network of physical things, vehicles, devices, buildings in which designers have embedded sensors, electronics, and network connectivity.

a)

True

b)

False

2.

These are key forms of direct marketing except

a)

Mail Order

b)

Telemarketing

c)

Infomercials

d)

Telecommuting

3.

Personal Selling is a marketing communication by which a company representative interacts indirectly with a customer or prospective customer to communicate about a good or service.

a)

True

b)

False

4.

A salesperson who works to develop long-term relationships with particular customers or to generate new sales is called

a)

Order Taker

b)

Missionary Salesperson

c)

Order Getter

d)

Team Selling

5.

A salesperson who promotes the firm and tries to stimulate demand for a product but does not actually complete a scale is called

a)

New-business salesperson

b)

Missionary Salesperson

c)

Team selling

d)

Order Taker

6.

Marketing activity in which a firm “ambushes” consumers with promotional content in places they are not expecting to encounter this kind of activity is called Guerilla Marketing

a)

True

b)

False

7.

Two Approaches to Personal Selling are

a)

Traditional & Team Selling

b)

Multilevel & Public Selling

c)

Transactional & Relationship Selling

d)

Transmission & Creative Selling

8.

Ethical Problems with Buzz Marketing include these, except

a)

Sock Puppeting

b)

Activities designed to deceive consumers

c)

Lack of security

d)

Buzz marketing activities that damage property

9.

The gap between good buzz and bad buzz is called brand polarization

a)

True

b)

False

10.

Talking with and providing information to government officials to influence their activities relating to an organization is called media relation

a)

True

b)

False