WorksheetsMSGP L2 DAY2 ROH
Total questions: 20
Worksheet time: 20mins
Name
Class
Date
1.
____________ is a ranking system for identifying and grouping items in terms of how useful they are for achieving business goals.
a)
ABC Analysis
b)
XYZ Analysis
c)
Parts grouping
d)
Spare-part analysis
2.
Analytical Skills helps us in _____________.
a)
Pay attention to smallest details
b)
helps us in making decisions
c)
Enhance our researching skills
d)
All of the above
3.
FMSN analysis is done on the basis of ?
a)
Frequency of consumption
b)
Cost of each part
c)
Requirement for each part
d)
Parts availability
4.
FMSN is a categorization of parts by quantity sold. What does the N stand for?
a)
Parts that contribute to the top 75% of quantity sold
b)
Parts that contribute to the next 20% of quantity sold
c)
Parts that contribute to the next 5% of quantity sold
d)
Parts not sold in that period
5.
Provide best service and exceed expectations for customers who have _______ Potential & _________ Offtake.
a)
High Potential <br />Low Offtake
b)
High Potential<br />High Offtake
c)
Low Potential<br />Low Offtake
d)
Low Potential<br />High Offtake
6.
The actual count of the parts in the inventory is called _________.
a)
Manual inventory
b)
Perpetual Inventory
c)
Physical Inventory
d)
Book keeping
7.
Using ABC & FMS Classification, on which parts you will focus more?
a)
High Value-Fast Moving
b)
Medium Value-Slow Moving
c)
Low Value-Medium Moving
d)
Low Value-Slow Moving
8.
What are the expectation of a customer when visiting the Retail outlet?
a)
Aggressive Behaviour
b)
Complete solution
c)
Both A & B
d)
None of the above
9.
What do you mean by having an objection during the deal?
a)
Customer is about to cancel the deal
b)
Customer did not like the product
c)
Customer is not interested in your product
d)
Customer wants to know more about the deal
10.
What is done to promote the sale of slow-moving parts?
a)
A Liquidation plan
b)
An Inventory plan
c)
A Validation plan
d)
A Parts enquiry
11.
What is the disadvantage of using a Non-Genuine Parts in Maruti Suzuki Cars?
a)
Frequent Break-downs
b)
Higher installation Cost
c)
Expensive to purchase
d)
All of the above
12.
Which of the following Headlamp consumes less energy?
a)
Halogen
b)
HID
c)
LED
d)
None of the above
13.
Which of the following is a possible way to regain the lost customer?
a)
Find out, exactly why they left?
b)
Adjust your offer
c)
Take responsibility
d)
All of the above
14.
Which of the following plan ensures that we are in contact with each and every customer.
a)
Protective Journey Plan
b)
Permanent Journey Plan
c)
Package Journey Plan
d)
Delivery Journey Plan
15.
Which of the following type of product must be stored at a specified location?
a)
Gloves
b)
Tyres
c)
Oils & Batteries
d)
Tools
16.
Which report helps in collecting information about market trends and competition activities?
a)
Market Intelligence Report
b)
Customer Record Card
c)
Lost Sales Register
d)
Daily Sales Report
17.
Which system helps in maximising parts availability at retail outlets for better service ratio and reducing dead stock at retail outlets.
a)
EPC
b)
DMS
c)
LMS
d)
MARS
18.
Which tool is used to identify & search the parts number at model level, part level to order.
a)
EPC
b)
DMS
c)
LMS
d)
AOS
19.
Which tool shows the reports like Payment Collection, PJP, outlet wise live stock for higher sales productivity.
a)
EPC
b)
DMS
c)
Smart Sales Tablet Application
d)
AOS
20.
Why is product demonstration important during the sales process?
a)
To Highlight Advantage & Benefit of the product
b)
To explain the cost of the product
c)
To Create a Win-win Situation
d)
None of the above
100 %
