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Worksheets

DIT Unit 3 Study Guide

Total questions: 61

Worksheet time: 46mins

Name
Class
Date
1.

Which of the following is a disadvantage of notebook systems?

a)

The battery is difficult to replace.

b)

They require AC power.

c)

Productivity apps are difficult to use.

d)

They are more expensive.

2.

Abby needs a device that she can take to a client's location and show presentations from. Which of the following devices would be the BEST option for her?

a)

Desktop computer

b)

Laptop

c)

Server

d)

Gaming console

3.

Which of the following is an example of computer hardware?

a)

PowerPoint

b)

Microchip

c)

App

d)

Web browser

4.

Which of the following devices make use of a battery as its main power source? (Select two.)

a)

Gaming console

b)

Server

c)

Smartphone

d)

Laptop

e)

Desktop

5.

Which of the following devices would be easiest to repair?

a)

Gaming console

b)

Smartphone

c)

Desktop computer

d)

Laptop

6.

Which of the following devices generally include a variety of integrated hardware such as a camera? (Select two.)

a)

Smartphone

b)

Laptop

c)

Gaming console

d)

Desktop computer

e)

Server

7.

Which of the following devices would be the BEST option for a gamer?

a)

Laptop

b)

Server

c)

Smartphone

d)

Desktop computer

8.

Tina has accepted a position as a graphic designer. She wants a powerful device that she can connect multiple large screens to. Which device would be the BEST option for her?

a)

Server

b)

Smartphone

c)

Laptop

d)

Desktop computer

9.

Which of the following is primarily operated by a touchscreen?

a)

Desktop

b)

Network

c)

Tablet

d)

Notebook

10.

Abby wants a high-end computer system for her home office that can be upgraded. Which of the following should she choose?

a)

Gaming Console

b)

Desktop

c)

Server

d)

Laptop

11.

Which of the following components stores values in short-term memory?

a)

Flash drive

b)

Hard drive

c)

RAM

d)

Processor

12.

Which hardware component processes data?

a)

SSD

b)

HDD

c)

CPU

d)

RAM

13.

Which of the following components converts AC to DC?

a)

Voltage regulator

b)

Surge protector

c)

Power supply

d)

Capacitor

14.

Which of the following computer components is the MOST important part of any modern computer?

a)

BIOS

b)

RAM

c)

CPU

d)

NIC

15.

Becca is working on a program that will store data. The program will need quick access to data and data persistence is not important. Where should the data be stored?

a)

In memory

b)

In a database

c)

In flash memory

d)

In a flat file

16.

Which of the following should be done before working on hardware in a computer system?

a)

Ground yourself using an ESD wrist strap

b)

Ensure the system is plugged in

c)

Touch a plastic part of the case

d)

Rub your feet on the carpet

17.

Which of the following voltages from an ESD discharge would be the minimum to short a computer's hardware components?

a)

5 volts

b)

3.3 volts

c)

12 volts

d)

100 volts

18.

Where are values the computer is directly working with at a particular moment in time stored?

a)

On the CPU register

b)

On RAM

c)

On the hard drive

d)

On the CPU clock

19.

Which of the following companies is a manufacturer of CPUs?

a)

Apple

b)

nVidia

c)

DELL

d)

Intel

20.

Which CPU type would MOST LIKELY be found in a smartphone?

a)

x86

b)

IA-64

c)

x64

d)

ARM

21.

Which of these are Hardware? (Select 3.)

a)

Monitor

b)

Operating system

c)

Power cable

d)

RAM

e)

Video game

22.

Which of these are software? (Select 3.)

a)

Operating system

b)

Video game controller

c)

RAM

d)

Video game

e)

Internet browser

23.

Which of the following is the term for a device (usually external to a computer) that is plugged into a computer's communication port or connected wirelessly?

a)

A plug-in

b)

A peripheral

c)

An attachment

d)

A flash drive

24.

Which type of connector is commonly used for keyboards and mice?

a)

RCA

b)

USB

c)

XLR

d)

TRS

25.

A customer has brought a computer in to be repaired. He said he thinks that the sound card has stopped working because no audio is produced when music, video, or DVDs are played.

Which troubleshooting step should you take first? (Select two.)

a)

Download and install the latest sound card drivers.

b)

Replace the sound card with a known-good spare.

c)

Verify that the volume isn't muted.

d)

Verify that speakers are plugged into the correct jack and are powered on.

e)

Verify that no IRQ or I/O port address conflicts exist between the card and other devices in the system.

26.

You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on.

Which of the following is the BEST step to try first?

a)

Replace the video card

b)

Plug in an external monitor

c)

Replace the motherboard

d)

Calibrate the battery

27.

Which connector on the back of a computer is used to attach a mouse to a modern PC system?

a)

Low-density (two row), female DB-15

b)

Mini-DIN

c)

USB B

d)

USB A

e)

RJ-45

28.

Which kind of connector is pictured here?

a)

LC/SC

b)

NEMA 5-15R

c)

RJ-45

d)

USB

29.

You are trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work.

Which of the following troubleshooting steps is the BEST to try first?

a)

Make sure the USB device is plugged in properly.

b)

Try a different USB cable.

c)

Replace the USB device.

d)

Install a new USB controller card.

30.

You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. After the installation, the system frequently crashes when you try to access the new device.

Which of the following steps would MOST likely resolve this issue?

a)

Remove and then reinstall the device.

b)

Run the Add Legacy Hardware wizard and manually configure the device.

c)

Download and install the latest driver from the manufacturer's website.

d)

Replace the device itself.

31.

Jeff has been asked to replace a monitor on a workstation. Which of the following device interfaces could he use to connect the new monitor?

a)

DVI

b)

UPS

c)

SSID

d)

USB

32.

Which of the following is NOT a long-term storage device?

a)

Hard disk

b)

Flash drive

c)

Compact disc

d)

RAM

33.

Which of the following uses persistent memory chips to store data?

a)

RAM

b)

Hard disk

c)

Compact disc

d)

Flash drive

34.

Which of the following stores data using microscopic light and dark spots?

a)

RAM

b)

Compact disc

c)

Hard disk

d)

Flash drive

35.

A thick magnetic disk made of aluminum platters. Uses read/write heads to access data stored on the platters.

a)

Hard disk drive (HDD)

b)

Solid state drive (SSD)

c)

Optical disc drive

36.

A flash device with storage capacity similar to a small hard drive.

a)

Hard disk drive (HDD)

b)

Solid state drive (SSD)

c)

Optical disc drive

37.

Uses lasers to read and write information stored in the form of pits in their reflective coating.

a)

Hard disk drive (HDD)

b)

Solid state drive (SSD)

c)

Optical disc drive

38.

Up to several TB in storage capacity and cost per MB is cheap.

a)

Hard disk drive (HDD)

b)

Solid state drive (SSD)

c)

Optical disc drive

39.

Faster than other devices. No moving parts. Last longer than other storage devices.

a)

Hard disk drive (HDD)

b)

Solid state drive (SSD)

c)

Optical disc drive

40.

Ideal for music and video. Portable and cheap with a long shelf life.

a)

Hard disk drive (HDD)

b)

Solid state drive (SSD)

c)

Optical disc drive

41.

You need a storage device that has very large storage capacity, is fast, and is relatively inexpensive. Which storage device will best suit your needs?

a)

Hard disk

b)

SSD

c)

USB flash drive

d)

Optical

42.

Which of the following is not an advantage of SSDs over HDDs?

a)

Small and light

b)

Low power consumption

c)

Durable

d)

Inexpensive

43.

Which of the following are optical storage devices? (Select three.)

a)

BD

b)

CD

c)

SSD

d)

DVD

e)

USB flash drive

44.

Which of the following has the ability to store user data even if the power to the computer is off?

a)

Hard drive

b)

Firmware/BIOS

c)

System memory

d)

Cache memory

45.

Which of the following divides a single physical disk into multiple logical drives called volumes?

a)

Fragmentation

b)

Defragmentation

c)

Journaling

d)

Partitioning

46.

If a folder exists on an NTFS partition, which permission is needed by a user who needs to set security permissions on the folder?

a)

Read

b)

Execute

c)

Full Control

d)

Write

47.

Which of the following is often the hardest part of troubleshooting?

a)

Documenting findings

b)

Reproducing the problem

c)

Asking the user questions

d)

Implementing a solution

48.

Which of the following problems would be the MOST difficult to troubleshoot?

a)

Hardware error

b)

Intermittent problem

c)

Software error

d)

Overheating

49.

An employee submitted a support ticket stating that her computer will not turn on.

Which of the following troubleshooting steps should you take first? (Select two.)

a)

Make sure the power cord is plugged into the wall.

b)

Open the computer and replace the power supply.

c)

Make sure the keyboard and mouse are plugged in.

d)

Make sure the surge protector is turned on.

e)

Use a multimeter to test the power supply.

50.

Anna, a technician, is helping a customer troubleshoot an issue where a server will intermittently become inaccessible to employees. Anna has completed researching the knowledge bases available. What should Anna do NEXT as part of standard troubleshooting methodology?

a)

Establish a plan of action to solve the problem

b)

Establish a theory of probable cause

c)

Identify the problem

d)

Test the theory to determine the cause

51.

While troubleshooting a problem with a computer, a technician has tested and confirmed a theory on how to fix the problem. Which of the following is the NEXT step the technician should perform?

a)

Verify full system functionality and, if applicable, implement preventive measures

b)

Establish a plan of action to solve the problem and identify potential effects

c)

Implement the solution or escalate as necessary

d)

Document findings/lessons learned, actions, and outcomes

52.

Marcus was assigned to troubleshoot a problem with a customer not being able to access a cloud application. Which of the following is the LAST step in the troubleshooting methodology that should be completed?

a)

Document findings/lessons learned, actions, and outcomes

b)

Establish a plan of action to solve the problem and identify potential effects

c)

Verify full system functionality and, if applicable, implement preventive measures

d)

Implement the solution or escalate as necessary

53.

The troubleshooting methodology starts by identifying the problem. The first step in identifying the problem is to gather information. Which of the following is the NEXT step?

a)

Establish a theory of probable cause

b)

Duplicate the problem, if possible

c)

Establish a plan of action

d)

Identify symptoms

54.

Which of the following is a top cause of motherboard failure?

a)

Corrupted BIOS

b)

Liquid damage

c)

Incompatible chipset driver

d)

Physical damage

55.

A computer has power, but there are no beeps and the computer does not boot. Which of the following would be the MOST LIKELY cause?

a)

No operating system installed

b)

CPU failure

c)

Hard drive failure

d)

Outdated BIOS

56.

Which of the following would be the MOST LIKELY cause for a computer to perform sluggishly?

a)

Power supply

b)

RAM

c)

CPU

d)

Hard drive

57.

Which of the following would a PC repair technician work on?

a)

Smartphone screen

b)

Application code

c)

Laptop

d)

Server

58.

Which of the following is the MOST important skill for a PC technician?

a)

Quick repairs

b)

Lifting over 100 lbs.

c)

Organizational skills

d)

Customer service

59.

Which of the following would be the MINIMUM qualification for a PC technician job?

a)

Master's degree in Computer Science

b)

Industry certification

c)

Bachelor's degree in Computer Science

d)

High school diploma

60.

Which of the following careers consists of designing tiny microchips?

a)

Electrical engineer

b)

Computer programmer

c)

PC technician

d)

System administrator

61.

Which of the following should an electrical engineer be proficient in using?

a)

CAD software

b)

Programming language

c)

Game engine

d)

Server operating system