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Knowledge Check Time!

Total questions: 13

Worksheet time: 7mins

Name
Class
Date
1.

Why do we suggest not updating to Windows 11 and keep Windows 10?

a)

It will cause AMAZON latency

b)

It will cause softphone issue

c)

It will cause audio issues

2.

When customers ask for a 'Sub' or 'Grinder' they are referring to Domino's oven baked sandwiches or hoagies (Note: Hoagies are only available at limited locations)

a)

parmesan bread bites

b)

hoagies

c)

cheesy bread

3.

How can you earn 100 points during RnR

a)

WOW calls monitored by agent and mentor

b)

WOW calls monitored by agent

c)

WOW calls monitored by mentor

4.

Where to process future order where it have the "now" and "later" option

a)

order settings

b)

order timing

c)

service method

5.

What can an agent do if the customer asks for a manager?

a)

Apologize and direct them to the Dominos website and file a complaint

b)

Take ownership of the call

c)

Transfer to store

6.

With the new update on "delivery address is not available and currently being offered" and you confirmed that the customer had a delivery on the address before, we are to

a)

Educate the customer that we are currently not able to place an order

b)

Cold transfer to store

c)

Offer carryout instead

7.

Where can you refer for the additional info about the store?

a)

Discord

b)

Help Center Knowledge Base

c)

Store Profile Sheet

8.

With the new greeting, what name do we ask?

a)

First Name only

b)

Last Name only

c)

First and Last Name

9.

Another term for Flat Bread

a)

Hand Tossed

b)

Handmade Pan

c)

Thin Crust

10.

Do we have sandwiches without sauce?

a)

Yes

b)

No

c)

I don't know

11.

Customer orders a personal pizza, what is it?

a)

Manager's Special

b)

Small Pizza

c)

Deepdish

12.

What's the latest version of our Tracker?

a)

2

b)

4

c)

3

13.

Who is the VP for product and also the co founder of AO?

a)

Jeremy Lee

b)

Michael Cole

c)

Michael Flanagan