WorksheetsKnowledge Check Time!
Total questions: 13
Worksheet time: 7mins
Why do we suggest not updating to Windows 11 and keep Windows 10?
It will cause AMAZON latency
It will cause softphone issue
It will cause audio issues
When customers ask for a 'Sub' or 'Grinder' they are referring to Domino's oven baked sandwiches or hoagies (Note: Hoagies are only available at limited locations)
parmesan bread bites
hoagies
cheesy bread
How can you earn 100 points during RnR
WOW calls monitored by agent and mentor
WOW calls monitored by agent
WOW calls monitored by mentor
Where to process future order where it have the "now" and "later" option
order settings
order timing
service method
What can an agent do if the customer asks for a manager?
Apologize and direct them to the Dominos website and file a complaint
Take ownership of the call
Transfer to store
With the new update on "delivery address is not available and currently being offered" and you confirmed that the customer had a delivery on the address before, we are to
Educate the customer that we are currently not able to place an order
Cold transfer to store
Offer carryout instead
Where can you refer for the additional info about the store?
Discord
Help Center Knowledge Base
Store Profile Sheet
With the new greeting, what name do we ask?
First Name only
Last Name only
First and Last Name
Another term for Flat Bread
Hand Tossed
Handmade Pan
Thin Crust
Do we have sandwiches without sauce?
Yes
No
I don't know
Customer orders a personal pizza, what is it?
Manager's Special
Small Pizza
Deepdish
What's the latest version of our Tracker?
2
4
3
Who is the VP for product and also the co founder of AO?
Jeremy Lee
Michael Cole
Michael Flanagan
