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Professional Phone calls Vocabulary

Total questions: 12

Worksheet time: 5mins

Name
Class
Date
1.

How do you ask for someone?

a)

Can you put me through with Laura?

b)

Is Laura free?

c)

Is Laura available?

d)

May I speak with Laura?

2.
a)

Hi there!

b)

What´s going on?

c)

How can I help you?

d)

Hello, this is Fiorella in the sales departament How can I help you?

3.

Como dices el motivo de tu llamada?

a)

Hi, this is Fiorella put me through with ...

b)

Hello, can i talk to ...

c)

Hello this is Fiorella with Pauly I´m calling about..

d)

Hello, Can I talk with...

4.

¿Con esta expresion que quieres decir?

I´m sorry she is not avaible at the moment;can I take a message for her?

a)

Pidiendo disculpas

b)

Confirmando la informacion

c)

Tomando un mensaje

5.

¡Como le dices a una persona que la vas a colocar a esperar?

a)

How can I help you?

b)

I´m going to put you on hold for a second

c)

Could you conect me with...

6.

Que frases se usan para confirmar informacion?

a)

Could you spell that for me please!

b)

I didn´t catch that , could you say that one more time?

c)

May I help you?

7.

Como dices que llamas de parte de alguien?

a)

Good morning I would like to speak to Paola

b)

Can you tell her I called?

c)

This is Fiorella calling on behalf of AT&T

8.

¡Puedo hablar con usted?

a)

you can speak with me?

b)

Would I tell with you?

c)

Can I talk with you?

d)

May I talk to you?

9.

Our asistant______ give you a call as soon as she arrives

a)

Is

b)

Is going

c)

Will

d)

Are

10.

Yesterday when you called I_________ a nap

a)

Am taking

b)

Were take

c)

Was taking

d)

Was take

11.

She has________ a lot of research on that project

a)

Been doing

b)

Doing been

c)

Have done

d)

Did

12.

I can´t______that smartphone is pricey!

a)

Borrow

b)

Afford

c)

Exchange

d)

Sell